Job Description: * Currently pursuing a bachelor's degree in technology-related fields. * Strong communication and organizational skills; * Proactivity; * Basic knowledge of Microsoft Office suite; * Proficiency in using tools and software. Preferred Qualifications: * Prior experience in technical support, customer service, or related areas; * Knowledge of Windows and Linux operating systems; * Familiarity with remote access tools; * Availability to work during the proposed schedule and on weekend on-call shifts. * Provide customer support services to internal (employees) and external (partners and suppliers) clients via ticketing system or telephone; * Monitor the support queue to address incoming requests; * Diagnose and resolve issues related to hardware, software, networks, and corporate systems; * Perform installation, configuration, and maintenance of equipment and systems; * Analyze errors and document technical procedures and solutions in ticket records; * Track pending and ongoing tickets; * Provide ad-hoc support for specific needs; * Carry out specific tasks compatible with your assigned area; * Participate in weekend on-call rotations as required; * Collaborate with other IT departments to ensure service continuity. 251208020219514617