COLLECTION ASSISTANT

Description

Job Summary: We are seeking a proactive and organized professional to assist in the collections process, including invoice issuance, payment tracking, and debt negotiation with clients. Key Highlights: 1. Assist in the billing and collections process 2. Negotiate debts with a focus on mutually satisfactory agreements 3. Maintain negotiation history and track payments JOIN OUR TEAM! We are looking for a professional to join our team as a COLLECTION ASSISTANT Assist in the collections process by performing controls, billing, and forwarding collection actions. Send invoices and bank slips to clients via email; prepare physical documents for pickup at the company. Track them until receipt. Contact clients to resolve billing-related issues; negotiate debt settlement with clients, covering aspects such as deadlines, discounts, interest, merchandise returns, bounced checks, and debit notes—aiming for mutually satisfactory agreements. Maintain records of all negotiations conducted and follow up with clients until payment is received; Apply payment receipts to invoices to keep the database updated; Perform other duties related to the position, as directed by the supervisor. **DESIRED COMPETENCIES:** Proactive; Organized; Passionate about one's work; Assertive communication; Emotional intelligence; Empathy and active listening Negotiation skills **Resilience:** **REQUIRED QUALIFICATIONS:** Completed high school education; Knowledge of negotiation techniques; Customer service experience preferred; Proficiency in Excel/Google Sheets; **WORK SCHEDULE:** Monday to Friday, from 8:00 AM to 12:00 PM and from 1:30 PM to 6:00 PM **LOCATION:** R. DOMINGOS ANDRÉ ZANINI , BARREIROS \- SÃO JOSÉ **COMPENSATION:** R$ 2\.054,29 Meal allowance of R$ 40.00 per day; Transportation voucher (6% payroll deduction); 7% attendance bonus (no absences) After the 90-day probation period, you may access available benefits including educational institution partnerships, health insurance, and dental plans. If you are interested in this position, please submit your resume. We look forward to meeting you!