Customer Service Assistant

Description

Job Summary: As the Customer Service Assistant, you will be the customer's first point of contact, responsible for delighting them and creating a unique, welcoming, and consultative experience that reflects Essentia Group’s standard of excellence. Key Highlights: 1. Delight customers with unique, welcoming, and consultative service. 2. Promote health and well-being while safeguarding the customer experience. 3. Assist customers throughout their in-store journey, focusing on solutions. We are seeking professionals passionate about customer service. Essentia Group develops innovative solutions for diverse healthcare specialties, always striving to improve people’s lives. To achieve this, we import the highest-quality raw materials, packaging, and production machinery, and also export our products to other countries. If you want to be part of this mission, join us! **Responsibilities and Duties** **About the Role:** More than just serving customers, you will be responsible for delighting them! As the Customer Service Assistant, you will be the first point of contact between customers and our new store. We seek someone with excellent communication skills, empathy, and the ability to deliver a unique, welcoming, and consultative service experience—reflecting Essentia Group’s standard of excellence. **What will be your responsibilities?** * Reception: Proactively welcome customers, ensuring they feel comfortable from the moment they enter the store. * Consultative Service: Clearly and accessibly explain our products, supplements, and the distinguishing features of our compounded formulas. * Prescription Review and Triage: Assist in receiving medical and nutritional prescriptions and correctly route requests for quotation. * Customer Experience: Guide customers through their entire in-store journey, answering questions and ensuring efficient, delightful service. * Store Environment Organization: Maintain the store’s layout, organization, and visual standards, ensuring an immaculate and pleasant environment. * Relationship Building: Cultivate strong customer relationships by understanding their needs and promoting the Group’s purpose of health and well-being. **Requirements and Qualifications** * High school diploma (enrollment in undergraduate studies in Health, Nutrition, Esthetics, or Administration is a significant advantage). * Prior experience in direct customer service (experience in premium retail, clinics, pharmacies, or natural product stores is a bonus). * Excellent verbal communication and active listening skills. * Empathetic, discreet, and solution-oriented profile (we serve customers seeking health and care). * Genuine interest in health, nutrition, quality of life, and well-being. * Familiarity with computer systems for recordkeeping and sales. **Additional Information** Benefits Meal Allowance or Food Voucher of R$ 30.00 per day (no 20% deduction); Transportation Voucher or Fuel Voucher (no 6% deduction); Unimed Health Insurance Plan (monthly premium fully covered by the company); Uniodonto Dental Insurance Plan; Merit Bonus; Gympass (Wellhub); Monthly multivitamin kit; Essential Nutrition products available in staff cafeterias; Life Insurance; 50% discount on our products; Discount network at stores and restaurants; Year-end gift; Meditation/Rest room; Health Promotion Program offering medical, pediatric, and psychological services; Be Generous Project — supplementation for female employees during pregnancy; Partnerships with universities, language schools, and early childhood education centers; Education Assistance Scholarship covering up to 50% of course tuition; Free parking. Working Hours: Monday to Friday, from 7:30 AM to 5:18 PM. Saturday shifts are scheduled on rotation: 8:00 AM to 12:00 PM, working one Saturday and having two off. The Essentia Group unites the brands Essentia Pharma, Essential Nutrition, Essentia Technologies, Noorskin, and Be Generous. With over 130 products and 1,600 employees, Essentia Group brands promote health, well-being, quality, and innovation. Each of our companies represents a distinct opportunity to serve humanity through the development of products and services that broaden the concept of health and expand possibilities for living better and enjoying life to evolve. **Working at Essentia Group means pursuing continuous evolution.** If you also strive to become your best self every day, join us!