Field Services Operator

Description

Job Summary: We are seeking a Field Services Operator to perform installations, repairs, and address changes, following operational procedures and delighting customers. Key Highlights: 1. Attentive professional who delights customers 2. Sense of ownership 3. Protagonist of their own career We are looking for a **Field Services Operator** to execute field service orders (SOs), including installation, repair, address change, and other services, in accordance with the company-defined operational procedures. If you are an attentive professional who delights customers and possess a strong sense of ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Actively participate in meetings and organizational commitments when requested; * Use individual and collective safety equipment when required; * Drive the company vehicle when necessary; * Perform other duties related to the position, as needed by the department and under leadership direction; * Maintain the company vehicle in compliance with processes defined by the Fleet Management department, ensuring its proper operation; * Implement workplace safety procedures, such as Preliminary Risk Analysis (PRA) and use of Personal Protective Equipment (PPE), per current legislation; * Execute field service orders (SOs), including installation, repair, address change, and other services, in accordance with the company-defined operational procedures; generate referrals for additional or new sales; * Safeguard and assume responsibility for the conservation, maintenance, proper use, and custody of company-provided resources, and inspect the work environment after service execution to ensure organization, cleanliness, and proper disposal of used materials. **Requirements and Qualifications** * Completed high school education; * Basic computer skills; * Familiarity with networks and computer maintenance; * Knowledge of the city's geography; * Driver’s license class "B" and defensive driving certification. **Preferred qualifications:** * 6 months of experience in telecommunications; * Availability for travel; * Knowledge of access transmission technologies and media — twisted-pair cables and optical fiber; * Router and signal repeater configuration; * Structured cabling; * Customer service techniques. **Additional Information** * Work culture that respects and values people; * Internal events covering diverse topics; * Collaborative environment that values personal and professional development; * Horizontal and vertical work environment — meaning you are the protagonist of your own career!; * Meal allowance (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * Daycare Assistance; * Assistance for Dependents with Disabilities; * Payroll-deductible Loan (available after 6 months); * Discounts of up to 50% on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discounts at Higher Education Institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed internet (broadband) market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity from the interior to state capitals**, actively contributing to Brazil’s digital transformation.