IT TECHNICAL ANALYST

Description

Job Summary: Responsible for end-user support, IT environment sustainment, administrative tasks, and ensuring system functionality and availability. Key Highlights: 1. Comprehensive technical support to end users 2. IT infrastructure management and sustainment 3. Continuous improvement and technology governance **RESPONSIBILITIES:** * Provide end-user support via telephone, remote, and on-site assistance; collaborate with authorized vendors to sustain the IT environment, ensuring its functionality and availability; * Perform administrative tasks related to the Technology area; * Handle telephone support and register/solve incidents related to system issues, requests, or inquiries in the ticketing system; * Follow procedures, policies, and the Technology area's governance model, ensuring service delivery, support, and sustainment effectiveness according to established standards; * Maintain and update the Technology area's knowledge base; * Collaborate with management to drive continuous improvement in the Technology area; * Proactively monitor productivity of infrastructure components—including servers, workstations, backup systems, data links, telephony, firewalls, and others—to ensure environment availability and performance. Requirements: **PREFERRED TECHNICAL REQUIREMENTS:** * Experience in access control: permissions on File Server, creation of users and groups in Active Directory, Azure, SharePoint, and applications; * Experience administering Office 365 and Teams accounts; * Experience managing backup and restore routines; * Experience sustaining servers (on-premises/virtualization); * Knowledge of telecommunications (data links); * Skill in network cabling and knowledge of TCP/IP; * Experience with operating systems: Windows Server, Windows 10 and 11. * Installation and configuration of corporate software; * Installation and maintenance of desktops, notebooks, and printers. * Familiarity with Fortinet firewall and SharePoint administration is desirable; **PREFERRED REQUIREMENTS** * Agility; * Sociability; * Proactivity and determination; * Strong communication skills; * Teamwork orientation; * Punctuality; * Minimum 3 years of experience in the field; * Full availability for on-site work and on-call shifts (when required). **MINIMUM REQUIREMENTS** * Currently pursuing or completed undergraduate degree.