Microsoft 365 IT Technician

Description

Job Summary: We are seeking a professional to expand their role in technical support and Microsoft 365 migration projects, with a focus on hands-on development and technical advancement. Key Highlights: 1. Internal opportunity for professional development and growth 2. Participation in key Microsoft 365 migration projects 3. Real space for technical advancement We are opening an internal opportunity because we believe in the potential of our own team (we know there are incredible talents within our organization who can grow even further). We seek someone interested in expanding their responsibilities, taking on tasks both in technical support and in Microsoft 365 migration projects. This opportunity does not involve a change in position or salary progression at this time, but offers practical development, participation in key projects, and real space for technical advancement. What We Expect From You * Intermediate knowledge of Microsoft 365 (Teams, OneDrive, SharePoint Online). * Basic understanding of networking (TCP/IP, DNS, DHCP). * Strong communication skills, organizational ability, and willingness to learn. * Technical or higher education degree in IT (completed or in progress). Your Main Responsibilities * Handle and resolve technical support requests related to the Microsoft 365 environment. * Assist users in utilizing productivity tools. * Participate in customer environment migration projects to Microsoft 365 (Teams, SharePoint, OneDrive). * Collaborate in the analysis, execution, and monitoring of transitions. * Document procedures and contribute to continuous process improvement.