**About Us** At Qualificar TI, we are specialists in Data Governance, Project Management, Digital Transformation, and Outsourcing. For over 20 years, we have delivered strategic solutions and the best IT practices to generate real value for our clients and society. If you enjoy learning, sharing knowledge, and building solutions that make a difference, this opportunity is for you. **Responsibilities:** Professional working in ICT support centers (at level 1\) providing user support, guiding them in the use of hardware and software. May perform monitoring of applications, network resources, databases, servers, and other ICT service components. **Mandatory Requirements:** – Officially registered high school diploma certificate issued by an educational institution recognized by the Ministry of Education. – Certificate of completion of a technical professional course in the IT field, or currently enrolled in the third semester of a higher education program in IT. – COURSES: ITIL with minimum duration of 16 hours – Minimum of 2 (two) years of proven experience in the IT field, in at least 3 (three) of the following areas: Request and incident management tools; Help Desk – Call center; Remote access support; Monitoring of applications and network resources; Installation and configuration of hardware and software; Configuration and troubleshooting of Microsoft Windows operating systems and Microsoft Office tools **Desirable Requirements:** Not applicable **Mandatory Certifications:** Not applicable **Why Work at Qualificar TI** **Innovative Environment:** Here you work with a diverse and collaborative team that values your expertise and encourages your growth. **Continuous Development:** We offer training, certifications, and capacity-building programs so you can keep evolving. **Real Impact:** We work on strategic projects that transform companies and deliver tangible results. **Inclusive Culture:** We value diversity as part of our culture and believe innovation arises from differences. **Challenge Accepted?** If our culture resonates with you and you want to be part of a team turning technology into results, join us! **Apply now and become a Qualifier!** www.qualificarti.com.br LinkedIn Qualificar TI