**✈️ Love traveling and want to deliver amazing experiences? Then join us as a Customer Service Specialist! ✈️** **If you excel at customer service, speak Spanish, and have the flexibility to handle unexpected situations, this role is perfect for you!** **Here, you’ll serve as the key contact point between customers and one of the world’s largest airlines—assisting with check-in, boarding, flight delays, and much more!** **Are you passionate about innovation and always up-to-date with industry trends? Then hop on board this journey with us!** **\#JoinTP** **Responsibilities and Duties:** Deliver empathetic, engaging, and personalized customer service in Spanish to ensure a unique experience; Assist customers with inquiries and manage dissatisfaction related to flight delays or check-in issues; Contribute to business improvement by building strong relationships with our customers; Show interest in topics related to international travel, air tickets, flights, boarding, deplaning, etc.; Facilitate customer access to digital channels or guide them on how to use them. **Salary:** R$2,443.04 + Benefits + Career Development Plan **Work Schedule:** 6 days on / 1 day off (rotating days off) | Shift starts at 6:20 AM **Shift Times:** Multiple shifts available **Work Mode:** On-site | **Work Location:** Parnamirim – RN **What We’re Looking For (Requirements):** Be of legal age; Advanced or native Spanish proficiency (with advanced Portuguese); Completed high school or currently enrolled in higher education; Experience in customer service within a call center environment; Proficiency in computer use and multiskill systems. **At TP, well-cared-for people drive extraordinary results!** We are a market leader in employee benefits—and for good reason. Here, we value quality of life, professional development, and the security of our team members. Discover some of the differentiators that make TP an outstanding place to work: **Professional Development** * Language Program: available to all employees. * Internal Promotions: we encourage growth from within! * JUMP Career Plan: advance to your next role in just three months. * Educational Partnership: discounts of up to 50% to support your development. **Financial Benefits** * Differentiated PLR (Profit Sharing Program) — we recognize and reward your performance. * Meal and food vouchers. * Fuel voucher (for overnight shifts). * Bullla Card: salary advance and payroll-deducted credit. * Life Insurance and Funeral Assistance: peace of mind for you and your family. **Health & Quality of Life** * TotalPass: wellness and access to a network of gyms. * Health Plan covering dependents—we care for the people you love. * Daycare Assistance: up to the child’s first 60 months, supporting parents. * Quality of Life Program: physical, mental, social, and financial well-being. **All our positions are inclusive and open to People with Disabilities.** Please note that our selection process consists of multiple independent stages. Throughout the process, you may be invited to participate in additional activities as screening progresses. Please remember that participation in all stages does not guarantee job offer approval. Your performance will only be evaluated by the recruiter after completion of the entire assessment cycle. **Thank you for your interest in joining TP—we wish you the best of luck!**