JUNIOR OPERATOR / TECHNICAL SUPPORT (TELECOM)

Description

Job Summary: Providing technical and operational customer support, clarifying inquiries, and registering requests with a focus on issue resolution and customer satisfaction. Key Highlights: 1. Technical and operational customer support 2. Focus on issue resolution and customer satisfaction 3. Maintaining a standard of excellence in customer service JUNIOR OPERATOR / TECHNICAL SUPPORT (TELECOM) \- **CLT Employment Contract** **Portão \- Curitiba/PR** * **Salary:** R$ 1\.621,00 * **Work Schedule**: \- Shifts \- 6h20 daily workday \- 2:20 PM to 8:40 PM \- 3:00 PM to 9:20 PM \-**Advantage: Fixed weekends off** * **Benefits**: \- Transportation allowance; \- Meal/food allowance (R$ 13.31/day); \- Health and dental insurance (after 90 days); \- Telemedicine and psychological support starting from the 1st month; \- Daycare allowance R$ 350.00 (for children up to 30 months); \- TotalPass; \- CARE (legal, psychological, and nutritional support); \- Discount club; \- Internal career growth plan and motivational campaigns; \- Bonus up to R$ 450.00 (based on performance metrics) * **Education**: Completed High School * **Experience Required**: \- Providing technical and operational customer support \- Clarifying inquiries and delivering clear, objective information \- Registering and handling requests and complaints \- Maintaining a standard of excellence in customer service, with courtesy and professionalism \- Focusing on issue resolution and customer satisfaction \- Basic computer and typing skills \- Contact center experience (preferred) Minimum Education: High School (Secondary Education)