PCD Customer Service Representative - Alagoinhas/BA

Description

Job Summary: The professional will be responsible for serving the public, organizing the workplace, registering personal information, and collecting biometric data, ensuring efficient and high-quality service. Key Highlights: 1. Public service and clear guidance 2. Workplace organization and cleanliness 3. Personal information registration and biometric data collection At Valid, we work to promote secure identification of people, journeys, and transactions—both in the public and private sectors. Our physical and digital solutions are dedicated to three major ecosystems: * **Identification & Digital Government** * **Banks & Payment Methods** * **Secure Connectivity** Our role is to authenticate, authorize, and ensure the security of all stakeholders. This is what we deliver for each of our 1,200+ clients across Brazil and worldwide. **Our Valid Way** At Valid, we believe every person is unique, and our purpose is to empower the most authentic qualities in each individual—creating an environment where everyone can grow and leave their mark. We value professionals who build trust-based relationships with external customers, partners, and other company areas; who focus on improving existing processes or creating new ones; who pursue excellence in delivery; and who practice team collaboration. All this forms part of our Culture—the Valid Way—which is embodied in our four core values: * ***Customer-Driven*** * ***Never Stop Evolving and Learning*** * ***Make It Happen—and Do It Right*** * ***Play Together—and Play Fair*** This is what enables us to continue building a story of success and growth—and what brings our purpose to life every day. Here at Valid, we value equal opportunity and are committed to building a safe, respectful, and inclusive environment for all people. We do not discriminate based on race, religion, color, nationality, gender, sexual orientation, disability, or any other basis. **Responsibilities and Duties** * Serve the public by clarifying doubts and providing clear guidance throughout the entire process; * Ensure workplace organization and cleanliness; * Verify and register personal information in the system, ensuring accurate identification of service recipients; * Organize internal documents and records; * Collect photographs, signatures, and fingerprints using specialized equipment, guaranteeing data quality and accuracy. **Requirements and Qualifications** * Completed high school education; * Prior experience in customer service; * Strong verbal and written communication skills, with ability to interact effectively with diverse audiences; * Proactivity, courtesy, and commitment to efficient, high-quality service; * Basic computer literacy; * Proficient typing skills for data entry and registration; * Availability for travel during coverage periods. **Additional Information** Medical and Hospital Assistance Dental Plan Ifood Benefits Wellhub Transportation Allowance Profit Sharing (PLR) Life Insurance Day Off Valid’s Operations Division (commonly known as “Sites”) is primarily responsible for issuing driver’s licenses (CNHs) and ID cards (RGs) across 14 Brazilian states—and impacting the lives of thousands of people nationwide! Our factory in Sorocaba-SP is the only one in Brazil producing cards and e-SIMs. This makes Valid the largest issuer in Brazil! We are seeking individuals eager to continue making a difference in the lives of Brazilians—delivering quality and security! If you seek a stimulating work environment and the chance to deliver successful outcomes, we’re delighted to say Valid is the right place for you. Come tell us **#souvalid** Explore our job opportunities—and if you don’t find the position you’re looking for, register in one of our talent pools.