Field Services Coordinator

Description

Job Summary: We are seeking a Field Services Coordinator to plan and manage field operations, ensuring efficiency and quality while aligning with the company’s budget and standards. Key Highlights: 1. Lead and develop field teams 2. Focus on service efficiency and quality 3. Promote and embed organizational culture We are looking for a **Field Services Coordinator** to plan and manage field operations activities and deliverables within the regional area under your responsibility, ensuring maximum efficiency in executing scheduled routes. Collaborate with the Regional Field Services Management to assess material requirements and team sizing, aiming for full execution of activities aligned with the allocated budget for the area. Ensure full, accurate, and safe execution of technical services according to operational needs, company-established norms and standards, with the objective of delivering high-quality services. If you are an attentive professional who delights customers and demonstrates ownership, Brisanet is the right place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Ensure compliance with departmental standards, processes, routines, and policies; * Lead and align your team through monitoring, training, feedback, task delegation, conflict resolution, motivational initiatives, performance evaluations, hiring requests, reassignment or termination requests, and disciplinary actions, among other people management activities; * Promote and foster organizational culture (Business, Mission, Vision, Values, and Strategy) within your team; * Monitor and analyze departmental performance indicators and define short- and medium-term actions to improve deliverables; * Seek innovations and improvements that enhance productivity and performance in departmental activities; * Support audit processes when required; * Prepare and present results reports, forms, spreadsheets, or documents to leadership as requested; * Participate in defining the department’s strategic and budgetary planning when requested; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective safety equipment when required; * Perform other duties related to the position as needed by the department and per leadership direction; * Plan and manage field operations activities and deliverables within the regional area under your responsibility, ensuring maximum efficiency in executing scheduled routes; * Collaborate with the Regional Field Services Management to assess material requirements and team sizing, aiming for full execution of activities aligned with the allocated budget for the area; * Ensure full, accurate, and safe execution of technical services according to operational needs, company-established norms and standards, with the objective of delivering high-quality services; * Develop managerial staff to execute quality-focused activities centered on indicator analysis and planning, optimizing energy expenditure within the department; * Plan and align necessary processes, workflows, and resources for supporting operational activities in coordination with supervisors; * Ensure fairness and accuracy in commission and productivity payments to employees. **Requirements and Qualifications** * Completed or ongoing undergraduate degree; * Minimum 3 years of experience in the field, including at least 1 year leading people; * Knowledge of GPON; * Process Management; * Crisis Management; * Familiarity with Field Services departmental processes; * Driver’s License Class "B" and Defensive Driving certification. **Preferred Qualifications:** * Postgraduate studies in related fields—enrolled or completed; * Willingness to travel; * Google tools (Sheets, Docs); * Geographic knowledge of the region. **Additional Information** * Work culture that respects and values people; * Internal events covering diverse topics; * Collaborative environment that supports personal and professional development; * Both horizontal and vertical organizational structure—meaning you are the protagonist of your own career!; * Meal benefits (on-site cafeteria at headquarters; Alelo card at branches); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * Childcare Assistance; * PCD Dependent Assistance; * Payroll-deductible Loan (available after 6 months); * Wellhub (Gympass); * Discounts of up to 50% on Brisanet Internet and BrisaMusic services; * Discounts of up to 60% at higher education institutions. We have operated in the telecommunications sector for **27 years**, with a **mission to connect people and promote digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará State. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from the interior to state capitals**—actively contributing to Brazil’s digital transformation.