Operational Assistant

Description

Job Summary: The professional will support the branch operation, ensuring process efficiency, serving internal and external customers, and monitoring drivers and operational KPIs. Key Highlights: 1. Crucial support in operation execution and monitoring 2. Process analysis and proposal of operational improvements 3. Agile customer service and real-time driver route monitoring **Branch**: Feira de Santana I Bahia **Address**: Av. Deputado Eduardo Magalhães, S/N \- KM 523 BR 324 Galpão 01/10 \- Subaé, Feira de Santana \- BA, 44079\-002 **Working Hours**: 1:00 PM to 10:00 PM We are Patrus Transportes, a company that values people as its greatest asset and puts passion into every detail. Face-to-face interaction is a fundamental principle, and honoring our word stands as proof of transparency and responsibility. We constantly seek the best paths and remain committed to achieving optimal results. Are you interested and ready to join this team that works daily to keep Brazil moving—connecting industries and people? **Main Responsibilities:** * Prepare daily incident reports and periodic reports for management; * Support the branch in operation execution and monitoring, ensuring process efficiency; * Analyze indemnity processes and operational incidents, proposing improvements; * Serve internal and external customers via tickets and service requests, ensuring agile and high-quality service; * Monitor drivers en route, ensuring on-time delivery and delivery quality; * Schedule operational activities according to departmental demands; * Monitor and update operational KPIs, supporting performance analysis; * Review freight contracts of affiliated drivers, provide driver support, and monitor the affiliation process of candidates; * Update driver documentation. **What We Seek in This Professional:** * Organization and attention to detail; * Analytical ability and problem-solving skills; * Strong communication and interpersonal skills; * Proactivity and agility in supporting operational demands; * Commitment to deadlines and service quality. **Technical Requirements:** * Completed high school education * Prior experience in transportation/logistics operations or administration; * Proficiency in Microsoft Office (Excel, Word, Outlook); * Experience serving drivers, internal and external customers; * Desired knowledge of operational KPI analysis and reporting. **Benefits:** * Health and Dental Insurance * Meal Allowance * Transportation Allowance * Life Insurance (CCT) * Gympass * Baby Kit * School Kit **More than a transportation company—we are Patrus.** **Build your career with us!** Minimum Education Level: High School (Secondary Education)