Administrative Assistant - Services

Description

Job Summary: The Administrative Assistant - Services will manage customer relationships through various channels to enhance customer experience and improve results. Key Highlights: 1. Manage customer relationships and schedule appointments 2. Organize and update customer data in the CRM 3. Focus on improving the customer experience The **Itadil Group** operates with distinction across multiple regions of Bahia, representing market-leading brands with excellence, modern infrastructure, and a highly qualified team. Committed to strong ethical principles, the group continuously pursues **innovation and service improvement**. Its mission is to **deliver high-quality products and solutions, promoting sustainable growth** for its employees and partners. Based on solid values—such as respect, appreciation of people, and performance—the group aims to lead in the segments it serves. The **Administrative Assistant \- Services** will perform tasks including managing customer relationships via data, campaigns, phone calls, scheduling, and WhatsApp support, aiming to improve customer experience and increase results. **Responsibilities and Duties** * Update and organize the customer database in the CRM * Contact customers (via phone calls and WhatsApp) * Schedule appointments and follow up on requests * Execute relationship-building campaigns and initiatives * Contribute to improving the customer experience **Requirements and Qualifications** * Completed high school education * CRM system knowledge is desirable * Experience in managing customer data (registration, updating, and organizing information) * Proficiency in Microsoft Office Suite * Experience managing customer relationships via data, campaigns, phone calls, scheduling, and WhatsApp support, aiming to improve customer experience and increase results **Additional Information** Benefits: * Dental care coverage * Life insurance * Meal allowance * Transportation allowance * University partnership program With over 55 years in the automotive industry, the Itadil Group is an ecosystem comprising dealerships such as Toyota, Peugeot, Citroën, Nissan, and Volkswagen, recognized for quality, innovation, and outstanding service. Today, the group operates in the states of Bahia and Pernambuco, supported by a team of nearly 1\.000 professionals who help build this ongoing success story. At the Itadil Group, every individual makes a difference, enabling us to go further every day. Therefore, we seek professionals eager to grow, learn, and innovate daily. Here, you’ll find a collaborative environment that welcomes ideas, challenges that accelerate your development, and a united team.