Hospitality Manager

Description

Job Summary: The Hospitality Manager will be responsible for managing and integrating the operations of the Hospitality department, ensuring excellence and memorable experiences for guests at a high-end resort. Key Highlights: 1. Lead diverse teams with integrity, fostering trust. 2. Focus on guest experience and attention to detail. 3. Manage crises and resolve problems efficiently. **Company Description** Located on the northern coast of Bahia, Brazil, the Tivoli Ecoresort Praia do Forte is a hotel where architecture harmonizes perfectly with the lush landscape and local biodiversity—ideal for ecotourism enthusiasts as well as those who appreciate comfort and physical and mental balance. Nestled in the heart of an ecological reserve for 40 years, the hotel offers unique and enchanting nature-immersion experiences. It is the perfect tropical destination for family vacations, celebrations such as weddings, dream honeymoons, anniversaries, birthdays, and business meetings—where the environment inspires creativity and dynamic interactions among guests. Near Atlantic Forest reserves, lakes, sea turtle nesting beaches, whale-watching areas, and coral reefs, the location also features the charming Fishermen’s Village and the ruins of the only medieval-style structure: the Castelo Garcia D'Ávila. The moments experienced at the Tivoli Ecoresort Praia do Forte enhance quality of life, demonstrating that life’s simple pleasures are the most important. View other available positions at this property and region (Brazil): https://bit.ly/Minor\-VagasTivoliBrazil **Job Description** The Hospitality Manager is responsible for managing and integrating the operations of the Hospitality department, ensuring that Reception, Guest Service, Guest Relations, Housekeeping, Concierge, and other related service teams operate in harmony to deliver memorable guest experiences. This professional works strategically and collaboratively with department managers to promote service excellence, operational process standardization, and efficient resource utilization—all aligned with the values and quality standards of the Tivoli Ecoresort Praia do Forte. The Hospitality Manager at the Tivoli Ecoresort Praia do Forte is responsible for: * Ensuring integration and communication among Concierge, Reception, Housekeeping, Guest Relations, Guest Service, and other departments related to the guest experience; * Leading a diverse team with integrity, fostering trust and delivering positive experiences for both guests and colleagues; * Implementing continuous improvements and adapting to changes in the operational environment; * Supporting and mentoring Managers and Supervisors within the Hospitality department, ensuring consistency in service standards; * Being closely involved in daily operations to maintain excellence in the guest experience—from arrival through post-stay; * Monitoring performance indicators (guest satisfaction index, audits, productivity, and costs), proposing continuous improvements; * Managing budgets for assigned departments efficiently; * Supporting leadership in people management: training, development, and team engagement; * Managing crises and resolving problems efficiently; * Collaborating with other hotel departments (F&B, Commercial, Marketing, SPA, E&L, Maintenance, etc.) to achieve occupancy, revenue, and reputation goals; * Ensuring compliance with hygiene, safety, and internal hotel policies; * Intervening in emergency situations, guest complaints, and non-conformities with empathy and resolution-oriented actions. **Qualifications** * Bachelor’s degree in Hospitality Management, Tourism, Business Administration, or related fields; * Postgraduate degree or MBA in Hotel Management, Human Resource Management, or *Customer Experience* is a plus; * Complementary courses in Front Office, Housekeeping, Human Resource Management, Customer Service, or Hospitality are desirable. * Proven leadership experience in the Hospitality department of resorts or high-end hotels; * Experience managing multidisciplinary teams and serving demanding guests; * Fluent English (mandatory); knowledge of additional languages is considered a plus; * Proficiency in Front Office and Housekeeping routines; * Familiarity with KPI analysis and managerial reporting; * Collaborative leadership and ability to engage teams; * Focus on guest experience and attention to detail; * Strong communication skills, empathy, and diplomatic demeanor; * Decision-making capability and agility in problem resolution. **Additional Information** * Permanent employment contract as part of the fixed staff; * Availability required for operational routine monitoring and shift work in hospitality; * Employment type: Permanent (CLT). www.minorhotels.com The Tivoli Ecoresort Praia do Forte values diversity and inclusion. All open positions are also available to persons with disabilities (PwD). **Attention:** Please note that Tivoli Hotels \& Resorts does not request any form of payment, purchase of products and/or services from candidates applying for advertised positions. Such requests have been made by third parties using email accounts containing our brand names to ask potential candidates to submit identification documents and make payments for related services. Sincerely, **HR Team** **TIVOLI ECORESORT PRAIA DO FORTE** Avenida do Farol, S/N, Praia do Forte, Mata de São João, Bahia, Brazil, CEP 48280\-000\. T: \+55 (71\) 3676\-4000 \| E: rh.tepf@tivolihotels.com www.tivolihotels.com