Welcome! We are looking for a creative individual who enjoys communicating and sharing knowledge, with an analytical and solution-oriented mindset, as you will be responsible for Operational Training for Initial and Continued Formation. You will work at our company on a product within the industrial gases sector and associated technologies, contributing to the training of teams performing essential operations for the industry. You will join an environment that values safety, efficiency, and continuous development, helping ensure every employee is prepared and aligned with the company’s excellence standards. If this resonates with you and you seek growth opportunities, join our training team! * **Work model – On-site.** **Responsibilities and duties** * Deliver training – Initial Formation, Continued Formation, and Transfers; * Correctly request access credentials and conduct tests – according to the responsibilities of each service island; escalate to relevant departments in case of failure or system reset; * Guide employees to complete Mandatory Courses during the training period – in case of errors, failures, or resets, escalate to responsible departments; * Record attendance/absence in the system; * Complete the Logbook/Electronic Checklist; * Send reports to Operations and other departments with updates on classroom attendance/absence/grades, etc.; * Conduct post-delivery follow-up for operators, tailored to each client; * Perform active listening/immersion in operations to understand processes and identify improvement opportunities; * Provide feedback and monitor performance in the classroom; * Monitor trainee dismissals from training due to operational issues (TO) or low performance during training; * Open support tickets (infrastructure, etc.) to ensure classroom functionality for trainees; * Update training materials and lesson plans for minor corrections (processes/procedures); * Track delivery outcomes at 30/60/90 days using available tools; * Develop action plans/improvement strategies for delivered cohorts, to be executed within 30/60/90 days post-delivery; * Attend meetings with Operations and other departments whenever requested; * Participate in audio sessions, training, and calibration activities for capacity building and development; * Prepare and participate in Results Presentation meetings; * Ensure your own continuous development through course participation, operational immersions, and tool-based learning; * Support administrative activities within the Staff team. **Requirements and qualifications** * Currently pursuing or holding a Bachelor’s degree; * Proficiency in Microsoft Office Suite (Word, Outlook, PowerPoint, Excel); * Prior experience as a Training Instructor; * Proactivity; * Creativity; * Dynamism and agility; * Strong verbal and written communication skills; * Analytical mindset; * Organizational skills; * Interpersonal relationship skills; * Easy access to the Madureira Unit; **Additional information** **Salary** R$ 2\.090,00 **Working hours** Availability from 12:40 PM to 9:00 PM **Work schedule** 220 hours per month | 6x1 shift pattern – Sundays off **Work location**: Praça Carlos Bahia, 19 - Centro, Feira de Santana - BA, 44002\-780, Brazil **Driven by AI. Connected by people.** Atento has long been a benchmark in the BPO sector. Now, we are taking it a step further, leading the Business Transformation Outsourcing (BTO) movement — a new way to transform customer experience. We achieve this by combining **consulting, artificial intelligence, people empowerment, and operational excellence.** **Our strength lies in our people.** Passionate specialists capable of making technology simple, effective, and truly impactful. If you identify with this purpose, value empathy, and believe technology should serve people, join us! Here, you will be part of transformative experiences that foster connection and deliver tangible results. **Explore our other Career Portals too:** Atento Portal – for customer service positions (chat, voice, email, etc.); Atento Digital Portal – for digital marketing and social media roles; Atento IT Portal – for technology professionals; Atento PAP Portal – for external sales/supervision roles (door-to-door); Interfile Portal – for back-office and process management solutions; PcD Portal – exclusively for persons with disabilities. Tip: Always keep your information updated and complete, and aim to finalize one application before starting another, agreed?
João Silva
Indeed · HR
João Silva
Indeed · HR
