Description: * Data Center management, network infrastructure, storage systems, and Microsoft/Linux servers; * VMware server virtualization environment; * LAN and Wi-Fi network architecture; * PBX telephony services; * Cloud service management (Microsoft 365 / Azure); * Information Security (policies, tools, frameworks); * ITIL and COBIT frameworks; * ITSM tool: ServiceNow; * Leadership / Team management; Supervise and coordinate technical support activities (Level 1), intermediate problem resolution (Level 2), and complex problem resolution (Level 3), ensuring efficient service delivery to customers. Advanced skills in tool administration, infrastructure management, and information security, along with governance implementation based on ITIL best practices. Management of work schedules, on-call shifts, and service hours; Continuous improvement management for the team, processes, qualifications, training, etc.; Preparation of reports and periodic meetings with clients to present KPIs and results; * Management of on-premise Data Center and cloud services; * Coordination of IT teams responsible for Level 1, Level 2, and Level 3 support; * Conduct periodic meetings with work teams, managers, and clients; * Ensure IT service delivery follows ITIL and COBIT processes; * Ensure asset control (inventory) and activity logging in the ITSM system; * Ensure compliance with Information Security policies across teams; * Participate in internal projects following project management practices; * Participate in meetings with international multidisciplinary teams; Generate periodic reports on SLA metrics and indicators; 251228020249890761