JUNIOR SUPPORT ANALYST (DB Diagnósticos)

Description

Job Summary: IT professional to work as a Junior Support Analyst, providing technical support for equipment, system and user support, and participating in improvement projects. Key Highlights: 1. On-site and remote technical support for equipment and systems 2. User support and administration of the Active Directory (AD) environment 3. Incident registration, tracking, and resolution via Service Desk A diagnostic center in Feira de Santana is seeking a Junior Support Analyst. DB Diagnósticos is a company specialized in medical imaging diagnostic services. We provide state-of-the-art technology and qualified professionals to ensure the best experience for our patients. **Responsibilities:** Provide on-site and remote technical support for equipment (computers, laptops, printers, etc.). Deliver system and user support to ensure operational continuity. Perform configuration, installation, and support for network equipment, including problem diagnosis and resolution. Support the administration and maintenance of the Active Directory (AD) environment. Register, track, and resolve incidents via the Service Desk system, including coordination with vendors. Support IT projects focused on process and solution improvements. Previous experience as a Help Desk Analyst, Technical Support Assistant, Junior Technical Support Technician, or Customer Service Analyst may indicate suitability for some of the responsibilities of this position. Currently pursuing a bachelor's degree. Relevant experience required. **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Benefits will be disclosed during the interview stage. **Additional Information:** * Employment Type: Permanent \- On-site. * Duration: Full-time. * Working Hours: Business hours.