IT Assistant

Description

Job Summary: A professional to conduct rounds, provide assistance and support to users of computer resources, perform equipment maintenance, and carry out administrative tasks. Key Highlights: 1. Provide assistance and support to users of computer resources 2. Perform preventive and corrective maintenance on IT equipment 3. Support system implementation processes and train users OSID – Obras Sociais Irmã Dulce is one of the largest philanthropic institutions in the country, performing approximately 5.6 million outpatient procedures annually in Bahia for users of the Unified Health System (SUS), elderly individuals, people with disabilities and craniofacial deformities, people experiencing homelessness, users of psychoactive substances, and children and adolescents at social risk. The organization offers a unique service profile in Brazil, distributed across 21 centers providing assistance to low-income populations in the areas of Health, Social Assistance, Scientific Research, Health Education, Education, and preservation and dissemination of the history of its founder, Saint Dulce of the Poor. **Responsibilities and Duties** * Conduct daily rounds, providing first-level assistance and support to users, guiding them in the use of computer resources, applications, and systems, clarifying doubts, in order to meet users’ work-related needs, as well as performing preventive and corrective maintenance on IT equipment; * Carry out administrative tasks, such as preparing reports, managing protocols, archiving documents, conducting inventories, etc.; * Support system implementation processes by mapping existing workflows, accompanying users during the adoption of new systems, and delivering training; * In all the above items, promptly inform the immediate supervisor of any service anomalies or user-reported issues that may compromise the services provided. **Requirements and Qualifications** * Completed high school education; * Six months of experience in similar positions. **Additional Information** * Health and dental insurance; * Transportation allowance; * Meals provided in the company cafeteria. OSID – Obras Sociais Irmã Dulce is one of the largest philanthropic institutions in the country, performing approximately 5.6 million outpatient procedures annually in Bahia for users of the Unified Health System (SUS), elderly individuals, people with disabilities and craniofacial deformities, people experiencing homelessness, users of psychoactive substances, and children and adolescents at social risk. The organization offers a unique service profile in Brazil, distributed across 21 centers providing assistance to low-income populations in the areas of Health, Social Assistance, Scientific Research, Health Education, Education, and preservation and dissemination of the history of its founder, Saint Dulce of the Poor.