RECEPTIONIST

Description

Job Summary: We are seeking a responsible and communicative Receptionist for a family-oriented environment, focused on humanized service and front desk organization, with excellence in customer support. Key Highlights: 1. In-person, phone, and WhatsApp customer service 2. A quiet and family-friendly work environment 3. Opportunity for growth **Job Description:** We are looking for a Receptionist to join a family-run company—a welcoming workplace located near the Feira de Santana bus terminal—dedicated to delivering a humanized experience to customers. We seek a responsible, communicative individual who is comfortable interacting with the public, maintaining excellent service standards and well-organized front desk operations. **Responsibilities:** * Provide courteous and efficient in-person, phone, and WhatsApp customer service. * Ensure clear communication and process agility. * Monitor reservations, confirmations, and cancellations within the system. * Provide information regarding services, operating hours, amenities, and local attractions. * Maintain an organized reception area, ensuring cleanliness and functionality. * Assist with simple administrative tasks as needed. * Address minor incidents promptly and attentively, always prioritizing harmonious coexistence and overall satisfaction. * Uphold a professional demeanor reflecting the values of the owner family: respect, empathy, and transparency. **Requirements:** * Completed high school education; * Strong verbal and written communication skills. * Proficiency in customer service and problem resolution. * Basic computer literacy and familiarity with reservation tools. * Flexible availability (schedule to be determined). * Prior experience in reception or customer service is a plus. **Ideal Candidate Profile:** * Organized, punctual, and responsible. * Friendly, patient, and skilled at interacting with diverse audiences. * Committed to delivering warm, personalized service. * Proactive and capable of working independently when required. **We Offer:** * A quiet and family-friendly work environment. * Initial training and ongoing support. * Growth opportunities based on performance. * Market-competitive remuneration \+ benefits.