Receptionist

Description

Job Summary: This role involves comprehensive administrative and front-desk support, ensuring smooth daily operations, customer interaction, and facility maintenance. Key Highlights: 1. Customer service and courteous reception 2. Administrative routine management and workplace organization 3. Support in opening and tracking technical protocols ***Responsibilities:*** Upon arrival, turn on the air conditioning in the reception area and other departments; at the end of the day, turn it off; Turn on the computer and launch all systems (cameras, WhatsApp); at the end of the day, shut them down; Fill out the fleet management spreadsheet according to Work Instruction; Constantly monitor customer messages \- WhatsApp; Keep the workstation / reception area clean and organized; Before 10 a.m., verify whether any goods require dispatch, per Work Instruction 002; Printers: Ensure ink and paper supplies are maintained; if print jobs stall, forward them to internal customers; Water dispenser: Ensure disposable cups are available; Make calls and transfer them to appropriate extensions; Greet and receive customers courteously, whether in person, by phone, or via WhatsApp; Receive postal packages, deliver them to recipients, register them in the protocol system, and request signature from the recipient; Keep displayed products clean; remove and clean them once per week; Responsible for opening G5 protocols (Internet, software, computer configuration and formatting); Responsible for opening DIGITEL protocols (internal line-related protocols); Responsible for opening VIVO protocols (telephone and Internet-related protocols); Contact external service providers as requested by management; Customer service: Determine which product the customer wishes to quote and direct accordingly per Work Instruction 003; Generate the Waste and Residue Transport Manifest weekly, monitor material removal flow, destination, and ensure certificate storage, per Work Instruction 004\. Employment Type: Full-time, Permanent CLT Salary: R$1\.677,73 per month Benefits: * Childcare allowance * Life insurance * Transportation allowance Experience: * Customer service (Preferred)