Job Summary: Professional to lead teams, monitor operations, standardize multichannel customer service, and promote excellence in customer experience, with a focus on claims management and operational KPIs. Key Highlights: 1. Lead teams and ensure operational excellence. 2. Foster a customer experience (CX) culture focused on quality. 3. Manage KPIs and propose preventive actions. **Our Values:** "Our business is parking, and the customer is at the center of everything we do. The Information Security professional is a key player in safeguarding our systems, data, and operations, ensuring service continuity and reliability. At our company, Respect is the starting point for building trustworthy relationships. With a united team, we place Customer Focus at the heart of every process—motivating us to pursue Excellence in every detail of our work." Key Responsibilities Lead and support field teams in resolving incidents Monitor operations in real time, ensuring compliance with SOPs and SLAs Structure, standardize, and supervise multichannel service (phone, WhatsApp, e\-mail, and systems) Promote a customer experience (CX) culture with a focus on quality Coordinate claims management, analysis, and prevention Validate evidence, classify incidents, and propose preventive actions Manage operational, service, and satisfaction KPIs Develop, train, and engage the team Manage work schedules, timekeeping, and administrative routines Requirements Completed high school education (a bachelor’s degree in related fields is preferred) Experience in structured operations or customer service Experience leading teams Knowledge of monitoring and service systems Experience in claims or complaint management Salary R$3\.485,00 \| Meal allowance of R$ 15.00 per day per month \| Meal allowance of R$ 10.50 per working day \| Transportation allowance credited to the transport card \| Dental assistance, pharmacy allowance, and other benefits. **Minimum Education Level:** Bachelor’s Degree **Driver’s License Required:** Class B Personal vehicle