Job Summary: Responsible for receiving, identifying, and guiding guests; performing check-in/check-out; and auditing hotel procedures. Key Highlights: 1. Front desk reception and hotel procedure audit 2. Focus on priority guest service and hotel DNA 3. Hotel system closing and report generation **Job Description:** ---------------------- \- Perform guest check\-in and check\-out in accordance with the hotel's internal procedures; \- Receive, identify, and guide guests and clients regarding accommodation services and other services offered by the hotel, delivering excellent service while prioritizing our DNA. \- Monitor logbook completion and carry out all tasks related to the shift checklist. \- Audit: verify and correct all procedures performed at the front desk, both physically and within the system. \- Execute hotel system closing, generating trial balances and operational reports for management. \- Verify guest folders, charge slips, documentation (FNRH, vouchers, statements), account balances in general (pending, high-balance, ad-hoc, etc.), guests staying at the hotel, no-shows, etc. **Mandatory Requirements:** ------------------------------ * Prior experience in this role is a plus; * Knowledge of CMNET system; **Desirable Requirements:** -------------------------- * Proactivity; * Communication skills; * Teamwork; * Attention to detail; * Punctuality **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- YES **Benefits:** --------------- Transportation Allowance; Meal Allowance: BRL 300.00; Gympass; Telemedicine \- Mediquo; Birthday Day Off; University Partnership Accommodation Discount, among others. **Work Location:** ---------------------- SPE SAMBA TRES RIOS HOTELARIA E GESTAO D **Working Hours:** ------------------------ 12/36 \- 7:00 PM to 7:00 AM **Additional Information:** --------------------------- Work Schedule \- 12x36: 7:00 PM to 7:00 AM.
João Silva
Indeed · HR
João Silva
Indeed · HR
