Customer Service Assistant

Description

Job Summary: Responsible for customer service and sales of financial products, executing operational processes and striving to meet targets in a fashion retail environment. Key Highlights: 1. Work within an integrated business model that inspires Brazil. 2. Work with fashion to create positive impact. 3. A culture rooted in Brazilian identity—welcoming and entrepreneurial. When you think of Riachuelo, you think of our stores, right? But have you ever stopped to consider what happens before our stores receive the collections that win over Brazil year after year? Today, we are over 30,000 creators of possibilities spread across the entire national territory, working across diverse areas to build **the Fashion that inspires Brazil.** **Beyond our 430+ stores under the brands Riachuelo, Casa Riachuelo, Fan Lab, and Carter's, we also have teams across Corporate, Manufacturing, Distribution Centers, Contact Center, and our financial arm, Midway—as well as many other units—all operating together in an integrated business model that ensures we remain **unique** in the Brazilian market.** We work with **fashion** to create **positive impact** directly in our country—and we **love what we do**. Our culture guides our actions and relationships, reinforcing our **Brazilian essence—welcoming and entrepreneurial.** **Responsibilities and Duties** **The role’s challenges include:** Responsible for customer service and sales of financial products. * Serve customers across all touchpoints; * Execute credit account operational processes; * Offer the Riachuelo Card and financial products to all customers; * Understand and strive to achieve established targets. **Requirements and Qualifications** **It is highly important that you have and/or know:** * Completed High School education; * Affinity with fashion retail; * Flexible availability, including weekends; * Prior experience in negotiation processes is desirable. **Additional Information** **What benefits do we offer?** * Medical assistance after 12 months * Dental assistance * Group life insurance * Gympass * Educational partnerships * Riachuelo discounts * Meal or food allowance * Transportation allowance * Profit and results sharing **To learn about all our benefits, visit** **www.riachuelo.com.br/carreiras** **Interested? Apply now!** **\#VemSerRCHLOVER** When you think of Riachuelo, you think of our stores, right? But have you ever stopped to consider what happens before our stores receive the collections that win over Brazil year after year? Today, we are over 30,000 creators of possibilities spread across the entire national territory, working across diverse areas to build **the Fashion that inspires Brazil.** Beyond our 430+ stores under the brands Riachuelo, Casa Riachuelo, Fan Lab, and Carter's, we also have teams across Corporate, Manufacturing, Distribution Centers, Contact Center, and our financial arm, Midway—as well as many other units—all operating together in an integrated business model that ensures we remain **unique** in the Brazilian market. We work with **fashion** to create **positive impact** directly in our country—and we **love what we do**. Our culture guides our actions and relationships, reinforcing our **Brazilian essence—welcoming and entrepreneurial.**