RESERVATION AGENT

Description

Job Summary: The professional will provide customer service, enter and update reservations, monitor availability, and audit distribution channels, ensuring excellence and agility in resolving requests. Key Highlights: 1. Customer service focused on excellence and agile resolution 2. Reservation management and auditing across internal systems and various channels 3. Proactive communication with hotels and clarification of inquiries **Job Description:** ---------------------- \- Provide customer service via telephone, e\-mail, digital channels, and in person, focusing on service excellence and agile resolution of presented requests;\- Enter and update reservations in internal systems (e.g., CMNET), ensuring accurate information availability;\- Monitor daily reservation availability grid through the CMNET system;\- Interpret reservation vouchers, correctly entering data into the system and auditing channels (portals, e\-mails, OTAs, Omnibees) to ensure reservation compliance and accuracy;\- Clarify customer inquiries regarding availability, rates, services offered, and hotel locations within the network via the call center;\- Conduct daily audits on OFF portals, OTAs, and Omnibees according to the assigned unit; Maintain proactive communication with assigned hotels via official company channels (e.g., Samba app), ensuring alignment and continuous support. **Mandatory Requirements:** ------------------------------ ASSERTIVE COMMUNICATION; MICROSOFT OFFICE \- EXCEL / WORD / OUTLOOK / POWER POINT; PROACTIVITY IN CUSTOMER SERVICE **Desirable Requirements:** -------------------------- COMPLETED BACHELOR'S DEGREE; HOSPITALITY EXPERIENCE IS A PLUS; INTEGRATED MANAGEMENT SYSTEMS (ERP, CRM, CMNET, Omnibees, etc.); **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- YES **Benefits:** --------------- Transportation Allowance, Meal Allowance, Gym Pass, Telemedicine, SESC Membership, University Partnership, Solides Academy, Accommodation Discount, among others. **Work Location:** ---------------------- SPE SAMBA TRES RIOS HOTELARIA E GESTAO D **Working Hours:** ------------------------ 12/36 **Additional Information:** --------------------------- 12X36 SHIFT SCHEDULE, 9:00 AM TO 9:00 PM