CUSTOMER SERVICE OPERATOR

Description

**Job Description:** ---------------------- Provide customer service via WhatsApp, email, and marketplace platforms (Shopee, Mercado Livre, Magalu, TikTok Shop, among others); Answer questions regarding products, delivery timelines, exchanges, returns, and order status; Monitor and handle complaints on marketplaces and platforms such as Reclame Aqui; Open and track support tickets with logistics carriers; Monitor delayed orders, lost packages, and other logistics incidents; Validate returns and follow up on exchange and refund processes; Record customer interactions and incidents in spreadsheets and internal systems; Assist in customer retention and conflict resolution; Support maintaining online store reputation by improving response time and service quality; Identify recurring issues and report improvement opportunities to management. **Essential Requirements:** ------------------------------ Customer service experience Ability to learn Microsoft Office suite Proactivity Teamwork Completed High School **Employment Type:** -------------------------- CLT (Consolidated Labor Laws) **PwD (Persons with Disabilities):** -------- NOT APPLICABLE **Benefits:** --------------- Meal allowance Life insurance Salary advance Trilhas Project (career growth opportunity) Christmas basket SESC membership Transportation allowance or fuel allowance **Work Location:** ---------------------- FAMART DISTRIBUIDORA LTDA **Working Hours:** ------------------------ Monday to Thursday: 8:00 AM – 6:00 PM; Friday: 8:00 AM – 5:00 PM