Customer Service Assistant

Description

Job Summary: The Customer Service Assistant ensures a positive and welcoming experience, supporting customers through the company's communication channels to address inquiries and resolve doubts. Key Highlights: 1. Strong customer orientation 2. Clear, objective, and empathetic communication 3. Agility in problem resolution **Customer Service Assistant** The **Customer Service Assistant** is responsible for ensuring a positive and welcoming experience for customers, directly engaging through the company’s communication channels (phone, e\-mail, and chat), providing support, clarifying inquiries, and ensuring satisfaction of the served audience. They act empathetically, organizedly, and efficiently—recording requests, routing demands to responsible departments, and tracking requests to resolution, representing the company with excellence in every interaction. **Main Responsibilities** * Provide customer service via phone, e\-mail, and chat * Offer support and clarify inquiries regarding services and processes * Record requests and inquiries in internal systems * Route demands to responsible departments, ensuring proper service flow * Track requests until resolution, guaranteeing customer follow-up * Maintain clear, courteous, and solution-oriented communication * Ensure adherence to response deadlines and service-level agreements (SLAs) * Support the team in administrative tasks related to customer service * Contribute to continuous improvement of customer service processes **Expected Skills and Attitudes** * Strong customer orientation * Clear, objective, and empathetic communication * Organization and attention to detail * Agility in problem resolution * Proactivity and sense of responsibility * Ability to handle multiple concurrent demands * Professional demeanor and courtesy * Teamwork ability **Desired Education and Experience** * Completed high school education (preferably pursuing undergraduate studies in Administration, Business Management, Marketing, Accounting, or related fields) * Prior experience in **customer service, call centers (SAC), or technical support** * Basic knowledge of customer service systems or CRM * Familiarity with Office suite (especially Excel and corporate e\-mail) * Intermediate Excel proficiency **Work Modality** * **On-site** **Location:** Itaboraí \- RJ **Working Hours** * Monday to Thursday: **08:00 to 18:00** * Friday: **08:00 to 17:00** **Benefits** * Flexible Card (Meal/Meal Allowance) – **BRL 40.52 per day** * Health Insurance Plan * Dental Insurance Plan * Transportation Benefit or Fuel Allowance * Education Assistance * SESC Membership * Partnerships with educational institutions * Life Insurance * Birthday Day Off – after 1 year of employment Job Type: Permanent CLT Contract Salary: BRL 1\.751,30 per month Benefits: * Medical assistance * Dental assistance * Fuel allowance * Education assistance * Commercial partnerships and discounts * Life insurance * Meal voucher * Food allowance * Transportation voucher Selection Questions: * What is your educational background? * Which neighborhood and city do you reside in? * What is the best contact method to reach you? Please provide your MOBILE/WHATSAPP number and preferred E\-MAIL * Are you available to work 100% on-site in Itaboraí \- RJ? * Do you accept the salary advertised in this job posting? (BRL 1\.751,30 + Benefits) * Please describe your experience in CUSTOMER SERVICE, CALL CENTERS (SAC), or SUPPORT roles. Experience: * CUSTOMER SERVICE, CALL CENTERS (SAC), or SUPPORT? (Mandatory) Work Location: On-site