Description
Job Summary:
A resilient, goal-oriented leader to manage the store, ensuring sales performance, customer experience, and process optimization.
Key Highlights:
1. Lead and motivate the sales team to exceed targets.
2. Monitor KPIs and develop immediate action plans.
3. Ensure excellence in customer service and optimize processes.
We are seeking a resilient, goal-oriented leader to manage our Teresópolis unit. You will be the conductor of operations, ensuring that the sales team not only meets its numbers but also delivers the "Claro experience" of connectivity and innovation. Your mission is to elevate store performance, optimize processes, and strengthen the brand in the Serrana region.
**Key Responsibilities**
* **High-Performance Management:** Lead, train, and motivate the sales team to exceed targets for new plans, devices, and services.
* **Strategic Analysis:** Monitor daily sales KPIs (metrics), conversion rates, and average transaction value, and develop immediate action plans to address deviations.
* **Customer Service Excellence:** Ensure adherence to quality standards and customer support protocols, reducing churn and increasing NPS (customer satisfaction).
* **Operations and Inventory:** Manage inventory of devices and accessories, and maintain store infrastructure and visual merchandising.
* **Local Relationship Building:** Identify partnership opportunities and commercial initiatives in Teresópolis to attract qualified foot traffic.
Employment Type: Full-time CLT
Compensation: R$2\.300,00 \- R$3\.000,00 per month
Work Location: On-site