Operations Director

Description

Job Summary: The Operations Director oversees the entire resort operation, ensuring excellence in guest experience, operational efficiency, and sustainable financial results. Key Highlights: 1. Integrated resort operations management and excellence in guest experience. 2. Strategic leadership, team management, and pursuit of innovation. 3. Focus on financial results, quality, and customer satisfaction. *The Operations Director is responsible for the integrated management of the entire resort operation, ensuring excellence in guest experience, operational efficiency, sustainable financial results, and compliance with quality, safety, and brand standards.* *Responsibilities:* * *Management of the leadership team.* * *Recruitment and selection of managers in collaboration with HR.* * *Development and monitoring of performance indicators in coordination with the CEO.* * *Monthly and daily meetings with managers and coordinators to align and validate operational topics.* * *Planning and development, together with managers, of activity operations aiming for efficient and effective execution.* * *Authorization of internal procurement and requisition processes; technical visits by large groups and event alignment.* * *Support in defining marketing strategy to maximize operational revenue (PDV’s).* * *Negotiation and oversight of outsourced contracts; preparation of the operational budget and forecasting needs assessment.* * *Cost and expense optimization initiatives.* * *Market analysis, benchmarking against key competitors, and pursuit of innovation to maintain product and service quality.* * *Development of operational policies and guidelines.* * *Support to the executive team in developing strategic contingency plans or improvements to ensure business continuity.* * *Monitoring of qualitative metrics, responses to user reviews on platforms (TripAdvisor, Booking, Expedia, Hotéis.com), and action plans for improvement in collaboration with leadership.* * *Assessment of maintenance requirements across operational departments and submission of adjustment requests.* * *Making decisive and accurate decisions regarding operational activities; establishing strategic goals.* * *Planning and monitoring business activities to ensure smooth operations.* * *Providing constructive feedback.* * *Evaluating business progress and implementing improvements to enhance customer satisfaction.* * *Promoting profitability.* * *Ensuring organizational compliance with applicable laws and internal regulations.* Requirements: * Bachelor’s degree in Tourism, Hospitality, or related fields. * Postgraduate degree/MBA preferred. * Minimum 4 years’ experience as Operations Director or equivalent position (e.g., Operations Manager or General Manager) in leisure enterprises (resorts). * Knowledge of accommodation sector legislation, Consumer Protection Law, Labor Law, and Food Hygiene and Safety regulations. * Willingness to relocate and reside in Teresópolis, RJ.