Job Summary: Professional to provide first-level technical support, performing hardware and software installation, configuration, and maintenance, as well as supporting various IT tasks. Key Highlights: 1. First-level technical support for employees 2. Installation and preventive maintenance of equipment 3. Support in implementing security updates We are Alloha Fibra, the largest independent company and the third-largest FTTH (Fiber to Home) optical fiber provider in Brazil. We operate a fiber-optic network spanning over 110,000 kilometers and serve more than 1.6 million customers. With nine integrated commercial brands, we are present from north to south across the country and were the fastest-growing fixed broadband provider in Brazil in 2022\. Our team comprises over 4,000 employees who share the same purpose: connecting people, ideas, and businesses while promoting digital and social inclusion throughout Brazil — united by the same core values. We’d love to meet you! \#oquecorrepelanossafibra \#timedefibra **Responsibilities and Duties** * Provide first-level technical support to employees, resolving basic hardware, software, and network issues; * Perform installation, configuration, and preventive maintenance of computers, printers, and peripherals; * Assist in managing IT equipment and asset inventories; * Support configuration of email accounts, network access, and credentials; * Conduct connectivity and network testing, reporting failures and instabilities; * Support implementation of security updates and patches; * Escalate complex incidents to higher-level support teams; * Follow and apply information security policies and IT-defined best practices. **Requirements and Qualifications** Completed high school education (technical courses in Information Technology, Networking, or related fields are desirable); Basic knowledge of: * Windows operating systems; * Microsoft Office suite and productivity tools; * Networking and structured cabling; * Hardware installation and maintenance; Strong communication skills and willingness to support end users. **Additional Information** * Medical assistance * Dental assistance * Meal allowance * Life insurance * Transportation allowance * Giga Inclusão — PCD-dependent support * Total Pass * Birthday day off * Extended maternity leave (180 days) and paternity leave (20 days) * Psicologia Viva (available for Amil health plan members) * E-learning platform on the intranet * Tour House: 5%–12% discounts on airline tickets, hotel bookings, and car rentals. * Movida: 10% discount applied to daily rental rates * Samsung Partnership Portal With the purpose of **connecting people, ideas, and businesses, promoting digital and social inclusion across Brazil**, Alloha Fibra is today the largest independent optical fiber group in the country. This is possible thanks to our team of 5,000 professionals who pursue **quality and excellence** in everything they do — always focused on delivering the best products, services, and customer experience. **We value diversity**, reflected in our employees and customers across all regional and social dimensions — as we operate in 864 cities across 22 Brazilian states, supported by a fiber-optic network exceeding 140,000 kilometers and serving 1.6 million subscribers. Here, you’ll find one unified team, working **interconnectedly**, focused on **always doing the right thing**. Honesty, integrity, transparency, and ethics define our culture — the Alloha Way — transforming our environment into a collaborative, responsible space for people and business sustainability. For more information, visit https://alloha.com/
João Silva
Indeed · HR
João Silva
Indeed · HR
