Hyperflow | Uberlândia - MG | Hybrid Job Description If you are a technically inclined individual who also enjoys interacting with customers and being part of their success journey, this role may be ideal for you. We seek someone with a consultative mindset, proactive attitude, and experience in digital solutions. Experience with chatbots is a significant advantage for this position. The **Customer Success** role targets professionals focused on helping customers achieve their goals through strategic use of our solution. The candidate will be responsible for managing the health of the customer portfolio, actively ensuring retention, expansion, and referrals of new customers—always with a focus on results and excellence in service delivery. Key responsibilities include providing consultative support to customers, guiding them on proper product usage, and implementing strategies that enhance each account’s performance and success. Additionally, the candidate will lead the setup (implementation) and onboarding process for new customers, ensuring they perceive value from the solution right from the start. This process includes educational initiatives and expectation alignment—both essential to establishing a successful product journey. We are looking for an individual passionate about technology, skilled in interpersonal communication, and capable of combining analytical thinking with strong communication abilities—acting as a bridge between customers and the company’s solutions. Responsibilities and Duties * Conduct customer onboarding and adoption; * Lead meetings to deliver the customer’s first value milestone; * Serve as the guardian of your customers’ experience, proactively initiating and effectively mediating cross-functional interactions (e.g., Sales, Support, Product) to resolve any issues; * Hold periodic meetings to demonstrate results to customers; * Advise on best practices for using the product/service, delivering training sessions to customers when necessary; * Close the NPS feedback loop; * Monitor the customer journey, planning strategies for new objectives; * Implement customer retention strategies; * Participate in and lead strategy presentations during customer meetings; * Consistently document interactions and relevant information for each customer, ensuring proper information management; * Identify opportunities for product improvements based on customer feedback; * Drive continuous improvement of customer support processes; * Support the Product team in logging improvement requests. Requirements and Qualifications * Bachelor’s degree completed in Administration, Marketing, Advertising and Public Relations, Public Relations, or related fields. * Prior experience in Customer Success and customer onboarding; * Knowledge of customer service and portfolio management; * Understanding of customer journey design and management; * Familiarity with NPS strategies and satisfaction surveys; * Knowledge of key Customer Success metrics. Desirable Qualifications * Process-oriented mindset (Lean knowledge is a plus) Simplified Application Simplified Application Salary Range To be determined Employment Type CLT Benefits **Fully covered medical and dental plans:** We take care of your health at no extra cost. ️ **Meal and Food Allowance (via Flash):** Flexible benefits usable wherever you prefer—daily meals and food expenses. **Annual Bonus:** Based on achievement of predefined goals. **Childcare Assistance:** Support for your child’s early development. **Remote Work Allowance:** Financial support to ensure comfort and productivity while working remotely. ️ **Home Office Equipment Reimbursement:** Equipment and resources to keep you fully prepared. **Birthday Day Off:** A full day off during your birthday month to recharge. **Life Insurance:** Financial protection for you and your family in case of unforeseen events. **Gamification Program:** Incentives supporting your growth and engagement. **Wellhub:** Access to a network of gyms and physical activities to support your physical and mental well-being. About the Company About the Company Want a rapidly growing career with autonomy, independence, and substantial learning opportunities? Join Hyperflow! **Who are we?** We are a CPaaS and iPaaS platform whose primary objective is to centralize automated processes within a single control and management system. Through this, Artificial Intelligence (AI) analyzes data and suggests improvements, facilitating business decision-making. Here, we integrate all systems, create customized workflows, and optimize the main communication channels for companies seeking improved customer service, agility, and automated workflows.*Learn more about us at https://hyperflow.global/*