ERP Support Technician - ALT SISTEMAS - Nova Friburgo/RJ

Description

Job Summary: Technical support to customers using ERP systems, ticket handling, and remote and video-conferencing support for various administrative tasks. Key Highlights: 1. Specialized technical support for ERP systems and customer service. 2. Ticket-based and remote support, including video conferencing. 3. Opportunity to customize reports for clients. **Requirements:** * Knowledge of computer science and computer networks * Familiarity with administrative procedures (procurement, inventory, invoices, service orders, billing) * Customer service: Confidence in communicating via phone and text * Flexible working hours **Desirable Knowledge:** * Experience in ERP technical support * Mikrotik * MySQL * Linux **Job Responsibilities:** * Providing ERP usage support to customers (data entry, invoicing, administrative procedures) * Managing tickets via a Ticket Management System, following established workflows and service standards * Remote support * Video-conferencing support * Customizing reports for clients