CUSTOMER SERVICE SUPERVISOR

Description

Job Summary: Multifunctional team leader responsible for supervising workflow, training staff, monitoring service quality, and assisting with operational and cleaning routines, as well as providing digital customer service. Key Highlights: 1. Supervision and leadership of in-person customer service and kitchen teams. 2. Monitoring service quality and online order preparation. 3. Digital customer service via social media and telephone. Responsible for supervising workflow at our facilities and for training and leading the in-person dining room service team, monitoring service quality and online order preparation, conducting kitchen training, complying with sanitary surveillance regulations, resolving issues, and serving as a liaison between subordinates and management. Must also lead the team, manage employee time-off and shift scheduling; after service hours, assist with customer service and cleaning routines; supervise the service team’s management, training, and performance evaluation; monitor service delivery to identify strengths and weaknesses and implement improvement methods; and provide digital customer service via Facebook, Instagram, WhatsApp, and telephone. The ideal candidate is competent, capable of guiding and training staff, knowledgeable about processes under this role’s responsibility, focused, and results-oriented. Experience in bakeries, snack bars, or fast-food establishments is required. Minimum 4 years of verified experience in this role (as evidenced by employment record). Employment Type: Full-time CLT Compensation: R$1.610,00 - R$2.000,00 per month Benefits: * Transportation allowance