Job Summary: The professional will be responsible for managing medical appointments, providing telephone and in-person support, and coordinating information for patients. Key Highlights: 1. Telephone and in-person support for customers and physicians. 2. Appointment scheduling and patient information management. 3. Participation in the department's task rotation. * Monitor medical requests related to appointment schedules; * Record medical requests related to appointment schedules; * Provide telephone support to customers and physicians; * Schedule, reschedule, and cancel patient appointments via telephone and/or WhatsApp; * Provide patients with information about outpatient clinic procedures via telephone and/or WhatsApp; * Call patients to confirm appointments; * Record any departmental incidents in the incident logbook and monitor incidents reported by colleagues; * Record messages and relay them to designated individuals; * Provide in-person patient support at the reception desk on Saturdays; * Resolve pending issues; * Guide customers on regulations, procedures, and service price lists; * Participate in the department's task rotation; Minimum Education: High School Diploma (Secondary Education)
João Silva
Indeed · HR
João Silva
Indeed · HR
