SENIOR CUSTOMER SUCCESS ANALYST

Description

Job Summary: Professional responsible for conducting strategic onboarding, managing customer relationships, monitoring engagement, identifying churn risks, and exploring growth opportunities, while collaborating with internal teams to drive improvements. Key Highlights: 1. Focus on customer retention, expansion, and success 2. Collaboration with product, support, and sales teams 3. Leading meetings, trainings, and presentations A technology-sector company is seeking a Senior Customer Success Analyst in São Gonçalo. **Responsibilities:** Conduct strategic onboarding and manage the customer portfolio to ensure platform adoption and usage. Monitor engagement, identify churn risks, and explore growth opportunities, proposing actions focused on retention and expansion. Lead customer meetings, trainings, and presentations, both in-person and online. Analyze metrics, ROI, and success indicators, preparing reports and action plans. Manage the portfolio with emphasis on contract expansion, renewal, and revenue retention. Collaborate with internal product, support, and sales teams to contribute to product improvements and multichannel strategies. Previous experience as a Customer Success Manager, Customer Experience Specialist, Customer Relationship Consultant, or Customer Retention Analyst may indicate alignment with some responsibilities of this role. Bachelor’s degree required. Relevant experience required. **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Benefits will be disclosed during the interview stage. **Additional Information:** * Contract: Hybrid \- Hybrid work model. * Candidates from Niterói, Rio de Janeiro, Magé, or Itaboraí are also eligible for this position. * Duration: Full-time * Working hours: Monday to Friday, from 09:00 to 18:00\.