Reception Agent

Description

Job Summary: Provide humanized and high-quality service to customers, ensuring smooth examination processes and negotiation of fees and payment methods. Key Highlights: 1. Humanized and high-quality customer service 2. Negotiation and persuasion skills 3. Safeguarding the confidentiality and security of information If your purpose is to inspire people to care for people, you are in the right place! Founded in Brasília by biochemists Janete Vaz and Sandra Soares Costa, Grupo Sabin has been operating in the market for 41 years. We have become a reference group in Diagnostic Medicine, offering over 7\.300 health services, including clinical analyses, imaging diagnostics, vaccination, and executive check-ups. Sabin also operates in Primary Health Care (PHC) through Amparo Saúde and launched Rita Saúde last year — an integrated health services platform. We are recognized across Brazil and Latin America as one of the Best Companies to Work for over 18 consecutive years. Our strong organizational culture fosters an environment of respect, development, diversity, and inclusion. We have over 7\.000 employees and operate in 15 states and the Federal District, with 350 units distributed from north to south of the country. Want to learn more about our brand? Visit www.sabin.com.br or follow our official social media: LinkedIn Sabin Medicina Diagnóstica \| Instagram @sabinmedicinadiagnostica \| Facebook Sabin Medicina Diagnóstica \| **Responsibilities and Duties** * Provide humanized and high-quality customer service at business units and/or other designated locations; * Register/update customer information in the service system; * Request authorizations from health insurance providers according to each provider’s established policy; * Serve customers while considering all necessary information for examinations and following the company-defined process; * Negotiate fees and payment methods with customers (according to the company-aligned process); * Perform other duties relevant to the position; * Safeguard the confidentiality and security of information, complying with information security and data protection policies and regulations. **Requirements and Qualifications** * Completed high school education; * Strong interpersonal skills; * Effective communication skills; * Negotiation and persuasion skills; * Experience in customer service is desirable. **Additional Information** * **Benefits designed for your daily life:** Transportation Allowance or Fuel Assistance, Meal Voucher or Food Allowance; * **Benefits for your Health and Well-being:** Health and Dental Plans, Extended Maternity and Paternity Leave, Life Insurance; * *Benefits are subject to change.* A health reference, recognized for people management excellence and female leadership, committed to sustainable best practices and active in local communities, Grupo Sabin was founded in the federal capital in 1984 by two entrepreneurs, Janete Vaz and Sandra Soares Costa. Today, it employs approximately 7,000 people united by the purpose of inspiring people to care for people. Present in 14 states plus the Federal District, the company delivers health services with excellence, innovation, and socio-environmental responsibility across its 354 units distributed from north to south of the country. Grupo Sabin’s health ecosystem comprises a portfolio of businesses covering clinical analyses, imaging diagnostics, anatomical pathology, genomics, immunization, and executive check-ups. Additionally, it includes primary healthcare services, contributing to population health management through coordinated care programs and pathways via Amparo Saúde, and the integrated health services platform — Rita Saúde — a digital solution partnering with pharmacies, physicians, and other professionals to deliver quality, efficient healthcare access. To foster entrepreneurship in healthcare, Grupo Sabin launched SkyHub.Bio in 2020 — an innovation hub promoting and developing startups, encouraging partnerships, knowledge exchange, and building business models that contribute to the healthcare sector based on science, efficiency, and customer experience. As a solid national company with a visionary outlook, well-established values, genuine commitment to ESG principles, and health and wellness services supporting customers’ health journeys across the country, Grupo Sabin maintains the Instituto Sabin. Since 2005, the Institute has implemented impactful social initiatives in communities where the company operates, focusing on improving quality of life, well-being, and prosperity, while fostering social innovation. To date, the Institute has positively impacted over 1.6 million people and 902 social organizations. Explore our selection processes and stay updated on available positions across Sabin units nationwide. After all, we invest in carefully designed processes to attract individuals engaged with our purpose and values. *Stay alert and avoid scams! We do not charge any fees at any stage of our selection processes.*