Reception Agent

Description

Job Summary: Humanized customer service, registration of information, submission of health insurance authorization requests, and negotiation of fees and payment methods. Key Highlights: 1. Humanized and high-quality customer service 2. A respectful, developmental, diverse, and inclusive environment 3. An opportunity to inspire people to care for people If your purpose is to inspire people to care for people, you are in the right place! Founded in Brasília by biochemists Janete Vaz and Sandra Soares Costa, Grupo Sabin has been operating in the market for 38 years. We have become a reference group in Diagnostic Medicine, offering more than 7\.300 healthcare services, including clinical analyses, imaging diagnostics, vaccination, and executive check-ups. Sabin also operates in Primary Health Care (PHC) through Amparo Saúde and launched, last year, Rita Saúde — an integrated health services platform. We are recognized across Brazil and Latin America as one of the Best Companies to Work for over 18 consecutive years. Our strong organizational culture fosters a respectful, developmental, diverse, and inclusive environment. We employ over 6\.700 professionals and operate in 12 states and the Federal District, with 323 units distributed nationwide from north to south. Want to learn more about our brand? Visit www.sabin.com.br or follow our official social media channels: LinkedIn Sabin Medicina Diagnóstica \| Instagram @sabinmedicinadiagnostica \| Facebook Sabin Medicina Diagnóstica \| **Responsibilities and Duties** * Provide humanized and high-quality customer service at business units and/or other designated locations; * Register/update customer information in the service management system; * Submit health insurance authorizations according to policies established by each health plan; * Deliver customer service considering all necessary information for exam execution, strictly following company-defined procedures; * Negotiate fees and payment methods with customers (per company-aligned procedures); * Perform other duties pertinent to the position; * Ensure confidentiality and security of information, complying with information security and data protection policies and regulations. **Requirements and Qualifications** * Completed high school education; * Strong interpersonal skills; * Effective communication skills; * Negotiation and persuasion abilities; * Prior experience in customer-facing roles is desirable. **Additional Information** * **Daily-life benefits:** Transportation Allowance or Fuel Assistance, Meal Voucher or Food Allowance; * **Health and Well-being benefits:** Health and Dental Insurance, Extended Maternity and Paternity Leave, Life Insurance; * *Benefits are subject to change.* A health reference, recognized for people management excellence and female leadership, committed to sustainable best practices and actively engaged in the communities where it operates, Grupo Sabin was founded in the federal capital in 1984, driven by the courage and determination of two entrepreneurs, Janete Vaz and Sandra Soares Costa. Today, it employs approximately 7000 professionals united by the purpose of inspiring people to care for people. Present in 14 states plus the Federal District, the company delivers healthcare services with excellence, innovation, and socio-environmental responsibility across 354 units distributed nationwide from north to south. Grupo Sabin’s health ecosystem integrates a business portfolio covering clinical analyses, imaging diagnostics, anatomical pathology, genomics, immunization, and executive check-ups. Additionally, it includes primary care services, supporting population health management through coordinated care programs and pathways via Amparo Saúde and the integrated health services platform — Rita Saúde — a digital solution partnering with pharmacies, physicians, and other healthcare professionals to promote quality, efficient access to healthcare. To foster entrepreneurship in healthcare, Grupo Sabin launched SkyHub.Bio in 2020 — an innovation hub promoting and developing startups, encouraging partnerships, knowledge exchange, and building business models grounded in science, efficiency, and customer experience to advance the healthcare sector. As a solid national company with visionary leadership, well-established values, a genuine commitment to ESG agenda, and health and wellness services supporting customers’ health journeys nationwide, Grupo Sabin maintains the Instituto Sabin, which since 2005 has implemented impactful social initiatives in communities where the company operates, focusing on improving quality of life, well-being, and prosperity while fostering social innovation. To date, the Institute has positively impacted over 1.6 million people and 902 social organizations. Explore our selection processes and stay updated on available positions across Sabin units throughout Brazil. After all, we invest in carefully designed processes to attract individuals who align with our purpose and values. *Stay alert and avoid scams! We do not charge any fees at any stage of our selection processes.*