Warranty Specialist

Description

Job Summary: Professional responsible for preparing, submitting, and monitoring warranty processes, ensuring compliance and efficiency in the revenue inflow workflow. Key Highlights: 1. Solid career path with constant challenges and interaction with major brands 2. Opportunities for learning, professional training, and career advancement 3. A collaborative, dynamic, and innovative environment that values talent The **Enzo Group** is a family-owned company with a successful trajectory beginning in **1984**, driven by the purpose of becoming a benchmark in the automotive sector. With **over 40 years of history**, the Enzo Group has built a solid trajectory based on innovation, trust, and passion for people and automobiles. Headquartered in **Campo Grande (MS)**, the Enzo Group operates across the states of **Mato Grosso do Sul, Mato Grosso, and São Paulo**, recognized as one of the most traditional and innovative brands in the automotive market. The Group operates through dealerships and service-providing companies, with its administrative and financial activities centralized in Campo Grande/MS — the strategic heart of the business. The Enzo Group’s portfolio includes some of the **most desired and recognized brands in the market**, such as: **Fiat Enzo, Fiat Alpavel, Kampai Toyota, Guará Renault, Enzo Caminhões Mercedes\-Benz, Kcinco Volare and Agrale, Enzo Jaguar Land Rover, Nação Chevrolet, Enzo CJDR, Enzo Jeep, Enzo Ram, Enzo Eletric (Leapmotor), Enzo Geely, and Enzo Volvo.** **Career and Professional Development:** At the Enzo Group, we believe corporate growth begins with the growth of individuals. Therefore, we continuously invest in **professional development**, offering opportunities for learning, training, and career advancement within a collaborative, dynamic, and innovative environment. Here, we value talent, encourage proactive ownership, and recognize performance. Working at the Enzo Group means having the opportunity to build a **solid career**, with constant challenges, interaction with leading market brands, and space to develop and grow alongside the company. Today, we have over one thousand direct employees committed daily to upholding our core values: agility in driving business growth; differentiation through value delivery to customers via an attentive, detail-oriented team with systemic vision and operational efficiency; and enabling employee development to ensure the Group’s sustainable growth and longevity. Prepare and submit warranty processes to the manufacturer according to factory guidelines, maximizing revenue inflow for the Enzo Group business unit. * Prepare and submit warranty processes for products and services, and manage reimbursement/substitution requests, ensuring documentation submission complies with established manual regulations; * Review service orders related to warranty processes and verify completion of mandatory fields to ensure dossier approval; * Monitor warranty process approvals to minimize rejections and/or reversals; * Manage the shipment of warranty parts in accordance with predefined procedures, preventing damage arising from improper removal or use of inappropriate tools; * Ensure organization of warranty processes and other departmental documents, guaranteeing timely access to information when required.