Operational Services Coordinator

Description

**Description:** ---------------- The **Operational Services Coordinator** position is responsible for overseeing and guiding supervisors to ensure compliance with company processes, goals, and standards. Key responsibilities include monitoring performance indicators, proposing continuous improvements, conducting feedback sessions, and ensuring the organization of support points. Additionally, this role acts as a facilitator among field teams, supervision, and management, promoting operational efficiency and quality in outcomes. **Key Responsibilities** * Monitor the development of the supervisor team, verifying progress on implementations and company-defined guidelines. * Monitor supervisors’ adherence to operational processes, ensuring alignment with organizational objectives. * Conduct periodic feedback sessions with supervisors, addressing issues identified within field teams. * Provide guidance on challenges encountered, proposing practical solutions for continuous improvement. * Ensure complaints and observations raised during 1:1 meetings are properly addressed within the expected timeframe. * Oversee the organization and maintenance of support points, ensuring they remain clean, orderly, and compliant with company standards. * Identify needs for structural improvements and propose adjustments when necessary. * Monitor and analyze field team productivity indicators, identifying technical and operational bottlenecks. * Propose corrective actions and continuous improvements to optimize performance. * Proactively act to reduce waste, errors, and negative impacts on results. * Ensure company-set goals are achieved within defined deadlines. * Closely monitor outcome progression, adjusting strategies jointly with supervision when required. * Act as a facilitator between field teams, supervision, and senior management, ensuring final delivery. **Compensation Information** * **Base salary: R$ to be negotiated** **Benefits:** * ️ Meal allowance: R$ 800.00\. * Internet plan discount for employees. * Welhub (Gympass) * Health insurance. * ️ Life insurance. **Requirements:** ----------------- **Hard Skills** * Technical skills required for this position include: * Bachelor’s degree in Administration, Law, Logistics, or related fields. * Minimum 2 years of prior experience in administrative and/or operational area management. * Intermediate knowledge of the Brazilian Traffic Code. * Basic knowledge of Consumer Protection Law, Telecommunications Law, Civil Law, Labor Law, and Administrative Law. * Intermediate proficiency in Microsoft Office suite. * Basic knowledge of vehicle mechanics. * Driver’s license category B, with experience driving in both urban and rural environments. * Experience in analyzing and drafting contracts and legal documents.