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Job Summary: IT technical support professional responsible for managing incidents, providing customer service, and collaborating on projects for technological improvement and implementation of new technologies. Key Highlights: 1. Comprehensive IT technical support 2. Incident management and customer service 3. Participation in technological improvement projects Description: * Bachelor's degree in Information Technology, Computer Science, or related fields * Certifications in technologies related to IT support * Customer service training courses * Postgraduate degree in IT Management is a plus * Prior experience in IT technical support * Knowledge of virtualization (VMware and VirtualBox), programming (Java and Python), databases (MySQL and SQL Server), computer networks, operating systems (Windows and Linux), monitoring tools (Zabbix and Nagios), and telephony systems (PABX and VoIP) * Advanced English proficiency for reading, writing, and speaking * Behavioral skills including clear and concise communication, teamwork, proactivity, resilience, and organization * Provide IT technical support covering virtualization, programming, databases, networks, operating systems, monitoring tools, and telephony systems * Manage incidents and problems, ensuring efficient and timely resolution * Deliver clear, concise, and effective customer support and service * Provide hardware support for computers and servers * Participate in projects for technological improvement and implementation of new technologies * Collaborate with the IT team on system management and monitoring activities 2512180202551872798
