**Responsibilities and duties** **What awaits you on a daily basis:** --------------------------------- * Greet customers, identifying their needs; * Issue service tickets for customers in stores; * Provide quick service for bill reissuance, equipment exchange or pickup, clarification of doubts, among others; * Guide product and service tastings and usage within the store; * Inform customers about rules, contractual terms, and proper use of products and services; * Follow customer service and relationship guidelines according to Claro group directives; * Organize distributed service tickets aiming to optimize customer waiting time in stores. **Requirements and qualifications** #### **We're looking for someone who:** * Thinks and acts based on customer perspectives. Demonstrates interest and curiosity in understanding customers, their behaviors, and preferences to meet and exceed expectations; * Shows a constant commitment to learning, teaching, and developing, contributing to a relaxed, respectful, and collaborative environment, promoting diversity; * Is flexible enough to move beyond existing paradigms and mental models. Seeks innovative and sustainable solutions to create competitive advantages for the business, balancing economic, environmental, and social interests. **To join our team, it is essential:** ------------------------------------------------ * Reside in Campo Grande; * Completed high school, preferably pursuing higher education; * Proficiency in Microsoft Office Suite required; * Previous experience in customer service required. **Additional information** At **Claro, people are one of our core values.** Guided by this principle, we continuously invest in the health care, well-being, and quality of life of our employees! To ensure you have the best experience during your journey with us, we offer an attractive benefits package. Check it out: * Flexible working hours; * Meal and food allowance; * Medical and dental coverage; * Support for serious illnesses; * Assistance for dependents with disabilities; * Pharmacy benefit; * Childcare/babysitting allowance; * Personal support program; * Claro Running; * Private pension plan; * Life insurance; * Employee combo; * Wellhub (Gympass); * Meu Pet Club; * Partnerships and agreements; * Longevity recognition program; * And much more! **At our company, we value an inclusive, diverse, ethical, collaborative, and harmonious environment.** We do not discriminate based on gender, race, color, sexual orientation, social status, or disabilities. Everyone is welcome! **Here, we have a great team that makes everything happen!** It is through the effort and dedication of each of our People that we are today a reference in what we do, united in our purpose: **"Connect for a more fun and productive life."** We integrate all technologies to create the best and most complete connectivity infrastructure in the country. We are multicam champions confirmed by Speedtest as having the fastest and most stable mobile internet and the most stable Wi-Fi network in Brazil, among many other recognitions. We are also Brazil's 4th most valuable brand (BrandZ). In Brazil, we operate in over 4,800 municipalities, serving more than 83 million customers. We have led portability gains for over 5 years, reaching 1.2 million transferred lines in 2022. And there’s more: **we innovate** our products and services to better serve our users! That’s why today we offer **entertainment** solutions (Claro Música, Claro TV+, Claro Livros, Claro Vídeo, and Claro Gaming), **financial services** (Claro Pay), and much more! We have **aerospace presence** (with 5 satellites in orbit via Embratel) and are a reference in **industrial, automotive, and agribusiness connectivity**, among others. We also foster a connection environment between our businesses and the innovation ecosystem through **beOn**, Claro and Embratel’s innovation hub. Sustainability is a core value at Claro. **We invest in environmental, economic, and social development,** always prioritizing governance, environmental responsibility, data protection, and social impact. Through Instituto Claro, we connect people for a better future, combining services provided with social investments in **education and citizenship projects.** **So, is there a match? \#JoinClaro and help us build the new future together!**