Ensure that technical services are performed with quality and efficiency, according to established standards. * Identify the services to be performed, effectively interpret customer needs and service orders * Open service orders in the dealership's Dealer Management System (DMS) (initial self-assignment of the work order). * Request parts directly from the Internal Parts Counter (Boqueta). Before installation, ensure they are correct and in good condition. * Analyze the services to be performed, prepare basic and/or special tools required, access information platforms, and follow prescribed procedures for each service type. * Position the vehicle in the service bay. Use protective covers on bumpers, fenders, and engine compartment to ensure the vehicle is not damaged or soiled during repairs. * Verify, using the checklist, all safety items (tires, lights, brakes, filters, engine oil, door seals, windshield wipers, and suspension) of the vehicle undergoing inspection; * Diagnose and repair complex issues across different systems: mechanical, electro-electronic, and bodywork. * Effectively interpret various vehicle systems, using advanced information platforms, including bulletins, Recalls, and Campaigns lookup. * Prepare estimates based on vehicle mileage and evaluated inspection items; * After estimate approval, perform the inspection/repair (replacement of damaged parts). * Retrieve information from technical platforms regarding scheduled maintenance and replacement of peripheral components in different vehicle subsystems; * Use wiTECH in an advanced manner, interpreting parameters and recording events in ScanReport * Identify the need for module updates and perform them when necessary. * Align steering system, perform wheel balancing, and complete all applicable campaigns and recalls for the vehicle's chassis. * Replaced parts must be cleaned and securely stored for presentation during vehicle delivery * Sign the service order (S.O.) upon completion of inspection and services. * Act as a mentor to Service Technicians and support the Master Technician * Perform other duties as required by the specific needs of the area, observing organization and cleanliness according to the 5S workplace standard. * Participate in all internal and Stellantis technical training programs. * Maintain continuous study to remain prepared and updated on job tasks * Monitor customer satisfaction indicators and act on improvements if necessary. * Correctly use personal protective equipment (PPE).