Collections Operator

Description

Job Summary: IESDE, a national reference in education, is seeking a professional to contact customers, negotiate debts, resolve issues, and monitor agreements while maintaining ethics and respect. Key Highlights: 1. Working for a nationally recognized company in educational content production 2. Focus on negotiation, problem resolution, and customer service 3. Opportunity to contribute to knowledge transmission **About the company:** Operating in the education sector for over two decades, IESDE is a national reference in producing high-quality educational content. We develop teaching systems composed of books and videos, qualified and adapted to the Brazilian reality. Guided by excellence as its premise and applied intelligence as the core concept addressing challenges in the education sector, IESDE contributes to knowledge transmission and the training of competent professionals. The company's production focuses on preparing and formatting books, videos, and computer platforms, always in an integrated and complementary manner. **Responsibilities:** * Contacting customers; * Negotiating debts; * Updating information; * Providing payment guidance; * Resolving problems; * Monitoring agreements; * Maintaining ethics and respect. **Requirements:** * Completed high school education; * Prior experience in telemarketing customer service; * Strong verbal and written communication skills, and active listening ability; * Ability to work in a team. **We offer:** * Unimed health plan with no copayment, effective after the probationary period. * Nutritional counseling program. * Life insurance. * 50% tuition scholarship for undergraduate or postgraduate (distance learning) programs at partner institutions. * Meal allowance of BRL 37.00 per day. * Monthly performance bonus. * 100% in-person work. * Monday to Friday, **from 08:00 to 14:20\.** Job type: Full-time, Permanent CLT contract Salary: BRL 1\.439,00 per month Benefits: * Medical assistance * Education allowance * Life insurance * Meal voucher * Transportation voucher Work location: In-person