Maritime Import Analyst

Description

Job Summary: The Maritime Freight Customer Service Department assists customers by providing useful information, answering questions, and resolving complaints, ensuring satisfaction. Key Highlights: 1. Optimizes processes and ensures efficiency in inventory and shipment handling. 2. Helps ensure that vital medicines reach patients on time. 3. We foster an inclusive and welcoming work environment. **It's more than a job** When you work in Freight Logistics and Operations at Kuehne\+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne\+Nagel, our contribution counts in more ways than we imagine. ‎ The Maritime Freight Customer Service Department assists customers by providing useful information, answering questions, and resolving complaints. They are the frontline support for customers and consumers and help ensure that customers are satisfied with products, services, and resources. **How you create impact** * Customer Service and Satisfaction: Proactive advisory and consulting services, ensuring customer satisfaction; * Shipment Management: Qualification and entry of customer orders into the operational execution process; * Complaint Management; * Customer Integration: Incorporation and transfer of customer requirements into KN systems; * Initial customer order tracking; * Customer Data Management: Maintenance and integration of customer data into KN systems; * Operational Customer Relationship Management: Knowledge sharing with the sales team; * Establishment of an operational relationship with the customer (sales support); * Report Development (creation, enhancement, and review of reports); * Coordination with KN Overseas; * Customer Focal Point: Direct communication with customers regarding quotations, maritime freight, and cargo pickup/delivery; * Monitoring of internal data and customer KPIs according to customer expectations, action plans, and continuous improvement; * Guidance and support for less experienced team members responsible for delivering complex solutions; * Compliance with and respect for Health and Safety, Quality, and Environmental values, policies, and procedures, as well as internal company regulations applicable to all employees—but especially in this role, concerning logistics chain security and compliance with tax and customs obligations. **What we would like you to bring** * Bachelor’s degree in International Trade, International Relations, or related fields; * Experience coordinating import processes and monitoring international shipments; * Knowledge of customer service; * Intermediate English proficiency. **What's in it for you** * At Kuehne\+Nagel, a career is more than you imagine—it’s an opportunity to grow, contribute, and make an impact. We foster an inclusive and welcoming work environment where every employee is valued, empowered, and inspired to achieve their full potential. **Who we are** Logistics shapes everyday life—from the goods we consume to the healthcare we rely on. At Kuehne\+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life\-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine. We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid. Contact Kuehne\+Nagel Recruitment Team \-