Technical Support Assistant

Description

Job Summary: Join the Technical Support Team to provide support to customers in Brazil and Latin America, resolving inquiries and ensuring customer satisfaction. Key Highlights: 1. Focus on customer satisfaction through technical support for products and services. 2. Opportunity to work with reverse logistics and customer reactivation. 3. Appreciation of technical knowledge and the desire to make a difference. We believe people are incredible and capable of achieving extraordinary things! We value technical expertise, but we also seek that spark in the eyes — the drive to make a difference and connect with what truly matters. Here, we care for every member of our team and aim to grow together! While resumes and technical skills are important to us, they are not everything. We seek individuals who share our values. **About this role — what will you do?** As a member of the Technical Support Team, you will be responsible for providing technical support to customers in Brazil and other Latin American countries regarding questions about our products and services, with the primary goal of maintaining high levels of customer satisfaction. **Your responsibilities will include:** * Resolving customers' technical questions about our products; * Reverse logistics (products with issues); * Recharge requests; * Machine blocking and unblocking; * Post\-sales customer contact; * Reactivation of inactive customers; * Participation in events. **Requirements:** * Basic knowledge of Microsoft Office Suite * Proactivity * Strong communication skills * Empathy * Willingness to learn and grow **Desirable:** * Experience with help desk **What we offer:** * Meal allowance of R$ 30.00 per business day (R$ 0.01 monthly deduction); * Transportation voucher with 6% salary gross deduction; * Partnership with SESC PR. **After the probation period:** * Health insurance with co-payment; * Life insurance; * Study allowance (up to R$ 300.00/month); * Reading allowance (up to R$ 150.00/quarter); * 60% discount at FATEC (Curitiba College of Technology); * Wellhub (Gympass); * Parking partnership; * Optional dental plan. **Working hours: Monday to Friday, from 8:30 AM to 6:00 PM.** **After the probation period: weekend on-call shifts from 9:00 AM to 5:00 PM.** **Office located at Rua Emanuel Kant, 60** **Curitiba/PR** Employment type: Direct hire (CLT) Compensation: R$2\.025,02 per month Benefits: * Medical assistance * Education allowance * Life insurance * Meal allowance * Transportation allowance Work location: On-site