Technical Support - Customer Service

Description

Job Summary: Join us in innovating logistics within a dynamic, ambitious, and multicultural environment, focused on customer service and problem resolution. Key Highlights: 1. Visionary team with ambition for growth and global change 2. Dynamic, ambitious, and multicultural work environment 3. Opportunity to contribute to process and product improvements We are **innovating logistics**, and we have achieved this **thanks to a visionary team of people eager to grow and change the world**. At **Skydropx**, you will find a space to develop your career within a **dynamic, ambitious, and multicultural** work environment. **Responsibilities and Duties:** ==================================== * Customer service via e\-mail, chat, and other channels adopted by the company; * Clearly explain solutions; * Analyze and resolve simple problems; * Analyze logs, integrations, and configurations; * Document the solution applied; * Escalate complex issues to responsible departments; * Resolve requests within SLA; * Contribute suggestions for improving processes and products to enhance support agents' operational efficiency and customers' experience. **Requirements:** =============== * Technical or undergraduate degree in Technology or Communication-related fields (completed or in progress). * Ticketing systems (e.g., HubSpot, Zendesk, Freshdesk). * Strong verbal and written communication skills; * Flexibility to handle diverse situations; * Ability to approach situations from the customer's perspective; * Time and priority management; * Collaborative spirit, initiative, curiosity, and respect for diversity; **Preferred Qualifications:** * Experience with e\-commerce; * Experience with customer service via email and chat; * Residing in Curitiba \- PR **About the Position:** ================= * International work environment. * Employment type: Full-time \- CLT We invite you to accept the challenge! To apply for this position, submit your application through this channel, and we will be delighted to achieve our goals together with you. If your profile matches the requirements of this position, our recruitment team will contact you.