Customer Experience Technician N2

Description

Job Summary: An IT professional focused on technical support, network configuration, server diagnostics, and user assistance, aiming to ensure user satisfaction and service continuity. Key Highlights: 1. Hardware, software, and operating system (Windows/Linux) support 2. Network equipment and switch configuration and operation 3. ITIL-based user support and account management #### **Curitiba/PR** * 08:00\-18:00 EDUCATION KNOWLEDGE * Network equipment configuration and operation (network cabling, including organization and maintenance) * Internet browser and various systems support * Physical server analysis and diagnostics * Switch and access point configuration, replacement, etc. * * User support ensuring user satisfaction and continuity of IT services * Diagnosis and resolution of issues in Windows and Linux operating systems * Knowledge of ITSM tools (IT service management) * Institutional e\-mail, email, telephony, and VOIP creation/configuration * IT hardware support, such as computer and peripheral device installation and configuration * ITIL-based user support (on\-site/remote) * User/group account management, password resets, and permissions in directory systems ADDITIONAL INFORMATION * Home office infrastructure required * Willingness to travel CERTIFICATIONS * ITIL V4 Foundation **Mandatory** * ITIL V3 Foundation **Mandatory** *“At Hepta, we respect and embrace diversity. We make no distinction based on gender, ethnicity, religion, sexual orientation, or disabilities. Apply now!” \#vemprojeitoHepta*