Customer Service Assistant

Description

Job Summary: The Customer Service Assistant will support the general public—including patients, faculty, staff, and students—in the administrative activities of the School Clinic. Key Highlights: 1. Support for public service and administrative processes 2. In-person and digital assistance to patients, faculty, and students 3. Management of appointment schedules and specialty waiting lists Would you like to help build a fairer and more solidarity-based society? As a Customer Service Assistant, you will be responsible for supporting the general public—including patients, faculty, staff, and students—as well as handling the administrative processes of the School Clinic of the School of Medicine and Life Sciences. How does this opportunity sound? Does it match your profile? **Responsibilities and Duties** **Your typical day will include:** * Providing in-person and digital assistance to patients, faculty, and students of the clinic, supplying all necessary information regarding available services, conditions, and specialties; * Registering patients; * Recording patient attendance and entry into the clinic via system; * Digitizing and making copies of documents upon request by faculty and students; * Sorting and archiving documents; * Scheduling patients (in person, by phone, WhatsApp, or e\-mail); * Managing appointment schedules and specialty waiting lists using auxiliary spreadsheets and an information system; * Confirming appointments and exams, and rescheduling specialty appointments; * Receiving and entering card payments into the billing system; * Supporting departmental administrative tasks. **Requirements and Qualifications** **What you need:** * Completed high school education; * Basic Office suite knowledge (Excel, PowerPoint, Word); * Experience in customer service roles. **Nice-to-have skills:** * Familiarity with the Tasy System or other hospital/clinical systems. **Additional Information** **What you’ll find here:** * Unimed Health Plan: With co-payment, offering medical coverage and access to a high-quality accredited network * OdontoPrev Dental Plan: Nationwide coverage, with monthly premium deductions from payroll * Education Incentive Program: Valuing professional and personal development of employees, with incentives for specialization, extension courses, language learning, and postgraduate studies at PUCPR * Meals at Bistrô Marista: On-site meals provided on workdays, with a symbolic payroll deduction * Quality of Life Program * Private Pension Plan * Life Insurance * Transportation Benefit * Free Parking * Wellhub (formerly Gympass): Access to numerous gyms with monthly fee deductions from payroll * Zenklub: Access to telehealth sessions with mental health specialists, including two free consultations per month * Conte Comigo Program: Multidisciplinary team available for social support, legal guidance (excluding labor-related matters), financial and pension consulting * Benefits Club: Partnerships with companies across various sectors, offering special discounts on services and products **Salary:** Our salary proposal is built based on multiple factors. If the salary range is already defined for this position, it will be communicated during the selection process. **Working Hours:** Monday to Friday, from 1:12 PM to 11:00 PM **Location:** PUCPR – Curitiba Campus If you wish to join a team that shapes tomorrow’s world, we’d love to meet you. Join us and **\#BeMarista**. We are **PUCPR**, whose mission is to educate citizens committed to life and societal progress. Our University comprises nearly 3,000 employees—including faculty and technical-administrative staff—with campuses in three cities in Paraná: Curitiba, Londrina, and Toledo, plus a unit in Florence (Italy) in partnership with Kent State University. In 2023 alone, we positively impacted over 38,000 students and awarded approximately 5,000 undergraduate scholarships. Our commitment is to **unite humanity and excellence** in building an **increasingly fair and solidarity-based society**, and this is what our employees experience daily—living a **balanced career alongside personal life**, making the world more humane. **We work for the common good**, and every small action is designed to positively impact thousands of lives: of those who care and are cared for, of those who teach and develop. **Our relationships are strong, authentic, and value each individual for who they truly are**. Anchored in a **solid culture**, we find here the purpose that drives us every day. We are part of the Marista Group, which also includes the **Marista Center for the Defense of Childhood (CMDI)**, dedicated to ensuring children’s and adolescents’ rights are prioritized by society; **FTD Publishing House**, providing transformative educational solutions; **São Marcelino Champagnat Hospital**, delivering holistic and integrated patient care; and **Cajuru University Hospital**, recognized for its humanitarian care. Would you like to join a team of people doing good? Check out our open positions and apply! **Also explore other openings across our mission fronts:**