Implementation Assistant

Description

Job Summary: Responsible for supporting the activation and implementation of network projects, organizing documentation, assisting with technical tasks, and ensuring communication with teams and clients. Key Highlights: 1. Essential support throughout the network project lifecycle 2. Strategic communication with teams and clients 3. Focus on problem resolution and implementation quality **Brief Description:** Responsible for supporting the activation and implementation process of network projects, assisting across various stages of the project lifecycle. Handles preparation and organization of documents and protocols, supports execution of technical tasks under supervision of the supervisor or analyst, and monitors project progress. Also communicates with internal teams and clients to ensure compliance with established requirements and schedules, while assisting in problem resolution and monitoring implementation quality. **Education Level:** Currently pursuing a bachelor's degree in Computer Networks, Information Systems, Computer Science, or related fields. Postgraduate studies in related areas are desirable. **Technical and Specific Knowledge:** Intermediate/advanced proficiency in Microsoft Office suite (Excel, Word, PowerPoint, Notepad); Code of Ethics and Conduct; LGPD – General Data Protection Law; Knowledge of computer networks, including major protocols, topologies, and operations; Fundamentals of Project and Process Management. **Professional Experience:** Minimum of 06 (six) months of relevant experience. * Support operational processes including feasibility assessment, activation, activation scheduling, address changes, and customer upgrades. * Support data collection and entry for developing performance indicators used in decision-making and defining necessary actions, under guidance from immediate supervisor and other team members. * Perform tasks according to predefined deadlines (SLAs) and targets for customer service. * Perform equipment configurations per defined guidelines. * Communicate with customers and last-mile providers to deliver relevant information regarding services under the department’s responsibility. * Follow standards and procedures for processes under responsibility. * Stay informed about new market trends related to the field of operation and propose process improvements and innovations for products and services. * Follow Internal Regulations and guide the team on people management processes: vacation program, and participate in personnel movement processes (recruitment, onboarding, transfers, promotions, and dismissals). * Familiarize oneself with new products and services offered by the company. * Proactively address customer problems and needs. * Promote and participate in company events and meetings, as well as engage in social gatherings. * Ensure ethical standards and appropriate professional conduct become part of the organizational culture. * Maintain, clean, and ensure proper functioning of departmental equipment and premises. * Maintain organization of physical and digital company documents and ensure their accurate updating. * Perform other related tasks at the discretion of the immediate supervisor.