CUSTOMER SERVICE REPRESENTATIVE

Description

Job Summary: Customer Service Representative to handle customer inquiries, monitor logistics, mediate delivery issues, and record complaints. Key Highlights: 1. Provide customer support regarding orders and deliveries 2. Monitor logistics of goods and arrival deadlines 3. Mediate between end customers and the logistics team A food supplier is seeking a Customer Service Representative in Manaus. **Responsibilities:** Attend to customers to clarify doubts and provide support regarding orders and deliveries. Monitor goods logistics by tracking route statuses and estimated arrival times at destinations. Assist in formalizing complaints and exchange requests, ensuring proper registration in internal systems. Mediate between end customers and the logistics team to resolve delivery-related issues. Complete reports on customer service performance and customer satisfaction metrics. Previous experience as a Customer Service Agent, Telemarketing Operator, Customer Support Assistant, or Customer Service Consultant may indicate suitability for some activities in this role. High school diploma required. Relevant experience required. **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Benefits will be disclosed during the interview stage. **Additional Information:** * Employment Type: Permanent \- On-site. * Schedule: Full-time * Working Hours: To be determined.