Front Desk/Reception

Description

Job Summary: Manage front-of-house operations, facilitate communication, and provide administrative support to ensure the efficient operation of an office or facility. Key Highlights: 1. Manage front-of-house operations and administrative support 2. Focus on visitor services, communication, and administrative support 3. Maintain the environment and support events **Core Purpose** To manage the front\-of\-house operations, facilitate communication, and provide administrative support to ensure the smooth and efficient daily running of an office or facility . **Key Responsibilities** **1\. Visitor \& Guest Services** * **Greeting \& Welcoming:** Proactively greeting visitors with a positive attitude, notifying staff of arrivals, and guiding guests to their destinations . * **Security \& Access Control:** Managing visitor logs, issuing security badges, ensuring compliance with safety procedures, and verifying that all entrants are authorized . **2\. Communication Management** * **Phone Operations:** Answering, screening, and directing incoming calls on multi\-line systems; taking accurate messages . * **Correspondence:** Receiving, sorting, and distributing incoming mail and packages; preparing outgoing shipments . **3\. Administrative \& Clerical Support** * **Office Tasks:** Performing data entry, filing, scanning, and photocopying . * **Scheduling:** Managing meeting room calendars, scheduling appointments, and coordinating meetings . * **Inventory:** Maintaining office supplies, stocking kitchens, and ordering supplies as needed . **4\. Environment \& Hospitality** * **Lobby Maintenance:** Ensuring the reception area is clean, tidy, presentable, and free of hazards . * **Event Support:** Assisting with meeting or event setup and catering arrangements . **Industry\-Specific Variations** * **Hospitality (Hotels/Serviced Apartments):** Focus shifts to **guest check\-in/check\-out**, managing room inventory, handling reservations, processing cash/credit transactions, and up\-selling room upgrades. Requires knowledge of property management systems (e.g., OPERA, Little Hotelier) . * **Corporate Offices:** Emphasis is on **security protocols**, vendor coordination, internal administrative support, and managing complex meeting schedules Job Type: Full-time, Part-time Compensation: R$60\.000,00 \- R$75\.000,00 per year Expected Working Hours: 40 hours per week Benefits: * Medical insurance * Food allowance * Private pension plan * Life insurance Work Location: On-site